Business analyst for customer channels

Do you thrive on turning complex customer journeys into simple, effective solutions? Want to help shape the digital and telephony experiences used by thousands of Business customers while working at the heart of a major technology transformation? At EDF, Success is Personal, and this is your opportunity to make a real impact.

• Working with business stakeholders to understand change requirements and business priorities
• Facilitating discovery sessions and workshops to define solutions and capture detailed requirements
• Supporting telephony, IVR, digital channel and customer experience improvement initiatives
• Creating high-quality user stories, requirements documentation and development-ready tickets
• Collaborating daily with engineers, developers, suppliers and product stakeholders
• Supporting backlog management and Agile delivery processes
• Investigating issues, supporting defect resolution and helping business teams raise and manage change requests
• Ensuring solutions align with customer needs, operational requirements and future strategic roadmaps

• Proven experience working as a Business Analyst within technology, digital or customer-facing change environments
• Strong requirements gathering, workshop facilitation and Business stakeholder management skills
• Experience creating user stories, process maps, business requirements and acceptance criteria, working with Jira and Confluence tools
• Knowledge of Agile delivery methodologies and working closely with development and engineering teams
• An ability to understand customer journeys and identify opportunities to improve user experiences
• Будет плюсом: Experience working within regulated industries would be beneficial, particularly utilities, energy, or telecommunications

• This is a 12-month fixed-term contract, providing maternity cover for a key member of the team.
• You'll join us on a salary starting from £45,000, with the potential for an annual bonus.
• This is a predominantly remote-working role, with occasional travel required, typically around once every other month to our Exeter office, depending on project and team needs.
• Alongside a starting salary from £45,000, potential annual bonus and market-leading pension scheme, you'll have access to a range of flexible benefits including electric vehicle leasing, discounted gym memberships, life assurance, technology vouchers, experience days and much more.
• At EDF, we know that success looks different for everyone. That's why we'll support you with the flexibility, development and opportunities to build a career that's right for you.