business analyst for CRM and client services

FDM is a global business and technology consultancy that provides talent solutions. It has centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2,500 employees.

• Lead business and data analysis for complex change initiatives within scrum teams, working with Product Owners and senior stakeholders
• Analyse and document CRM and Client Services processes, identifying opportunities for optimisation, automation, and alignment with business goals
• Evaluate CRM-centric solutions for feasibility, risks, costs, and benefits, and recommend practical enhancements to processes, systems, and data
• Translate business requirements into user stories, acceptance criteria, process documentation, and technical specifications for developers, testers, and data engineers
• Drive agile delivery through backlog refinement, sprint planning, and release cycles
• Define requirements for reporting, data migration, and analytics

• Strong knowledge of CRM systems and processes, including Dynamics 365
• Experience in Asset Management
• Proven experience in business and data modelling, process design, solution concepts, and technical delivery for CRM and Client Services solutions
• Strong SQL skills and experience with data management, reporting, analytics, and data migration requirements in agile projects
• Proficiency in agile and scrum methodologies
• Ability to translate complex requirements for technical and non-technical audiences
• Commercial and customer-focused approach, strong stakeholder relationship skills, and ability to coach or guide less experienced colleagues

• Initially a six-month contract, with very good prospects to extend
• Career coaching, mentoring, and access to upskilling throughout the FDM career
• Assignments with global companies and opportunities to work abroad
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths, and build a skillset within the field
• Annual leave and workplace pension