Business Analyst-Claims platform transformation

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Gallagher Bassett is seeking a Business Analyst to play a key role in the successful delivery of a major claims platform upgrade. Acting as the link between business stakeholders and technical teams, you will be responsible for understanding business processes, gathering and documenting requirements, and ensuring technology solutions meet business needs.

Working closely with Claims, Operations, Technology and Project teams, you will analyse current processes, identify opportunities for improvement, and support the design and implementation of system enhancements. You will be highly data-literate, comfortable working with large datasets, and able to use tools such as Excel and SQL to validate requirements, analyse data, and support decision-making.

A key part of the role will involve managing stakeholder feedback, documenting changes, and communicating updates throughout the project lifecycle. You will also lead User Acceptance Testing (UAT), creating test scenarios, executing test plans, and ensuring all platform changes are thoroughly validated before deployment.

This is an excellent opportunity for a proactive Business Analyst who enjoys working at the intersection of business and technology, driving change and delivering solutions that improve operational efficiency and user experience.

This role is remote so can be actioned from anywhere in the UK. A preference would be someone located near to Chelsmford or Ipswich.

• Work with stakeholders to gather, understand and document new reporting requirements.
• Act as the main link between developers and stakeholders throughout the report development process.
• Create and maintain specifications for new and existing reports.
• Test reports against agreed requirements and specifications.
• Support or lead report deployment activities.
• Support or lead Luminos report release testing.
• Help with report production and scheduling, including validation and quality checks.
• Support the Operations Manager with maintaining the report inventory.
• Contribute to and, where needed, lead reporting-focused projects.
• Protect data integrity and ensure information is only visible to authorised users.

• You can organise your own workload and work to deadlines.
• You’re comfortable working with colleagues in the UK and overseas.
• You can explain information clearly in writing and in conversation.
• You plan work well and keep tasks organised.
• You pay close attention to detail and produce accurate work.
• You feel confident working with data and across multiple systems.
• You understand the importance of data security and controlled delivery.
• Business Analyst experience would be helpful.
• Experience or knowledge of the insurance industry would be helpful.
• You can use Excel, including formulas and pivot tables.
• You can read and understand SQL.

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)