Business Analyst

Arsia Limited is a leading travel management brand providing consultant services and insightful comparisons of tour operators, train ticket booking platforms, and travel agencies to help travel companies reach their goals.

• Lead discovery, requirements analysis, specification development, and solution alignment for selected projects;
• Personally resolve complex cases involving conflicting stakeholder interests, cross-team dependencies, disputed acceptance criteria, and difficult customer negotiations;
• Review BA workflows, identify recurring gaps, and turn improvements into clear, practical standards, rules, and reusable practices;
• Take ownership when a BA process is not followed or does not produce the expected result;
• Adapt BA processes as the team moves towards specification-driven and AI-supported delivery;
• Participate in cross-unit discussions where decisions affect feature scope, priorities, system compatibility, or multiple teams;
• Build and maintain strong working relationships across business, product, engineering, and adjacent systems;
• Help define when a BA can independently launch the development pipeline and when work should be handed over to an engineer;
• Provide recommendations on analyst allocation and rotation to improve knowledge sharing, team flexibility, and business continuity;
• Test and apply AI tools for discovery, complexity assessment, specification development, and requirements validation before introducing them to the team;
• Review AI-related rules, skills, and sub-agents created by other analysts using a PR-style review process;
• Maintain the shared repository of BA practices and ensure it remains current, consistent, and useful;
• Mentor analysts, review specification gaps and acceptance issues, and provide practical training on BA methods and AI-assisted workflows;
• Identify repeated quality or standards issues, document the facts, and escalate them to the People Manager with a clear recommendation;
• Ensure that valuable findings and lessons learned become shared team knowledge rather than remaining with individual analysts.

• Strong hands-on experience as a Senior or Lead Business Analyst in software or product development;
• Proven ability to lead complex discovery and requirements processes from initial need to implementation-ready specification;
• Experience resolving difficult stakeholder, customer, and cross-team disagreements;
• Strong understanding of software delivery, system dependencies, and the impact of requirements on engineering;
• Experience improving BA processes and turning improvements into working team standards;
• Practical experience using AI tools in business analysis workflows;
• Ability to introduce process changes and drive their adoption, including in situations where there is resistance;
• Strong mentoring and leadership skills without relying on formal authority;
• Ability to maintain professional discipline, quality standards, and accountability within the BA team;
• Strong ownership, critical thinking, negotiation, and communication skills;
• Good written and spoken English.

• Competitive compensation based on interview results;
• Opportunity to build a stellar career in a fast-growing international travel company;
• Opportunity to work with advanced top-of-the-line software for travel management;
• Interesting, challenging tasks and a world-class team.