Sales manager in the US market

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model - from design and manufacturing to sales, delivery, and installation - with production facilities in the United States and Europe.

• Own and optimize CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows
• Enforce strong CRM discipline across the sales team through training, audits, and corrective actions
• Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency
• Lead and develop the sales team
• Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets
• Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities
• Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps
• Continuously optimize lead distribution to maximize efficiency, conversion, and team performance
• Own call quality and communication standards, with calls as the primary channel for US-based clients
• Regularly review calls, coach on objection handling and structure, analyze deal losses, and develop supporting channels such as SMS and email
• Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep
• Design and execute data-backed initiatives to improve conversion and overall sales performance
• Proactively identify and solve problems, taking full ownership even with limited resources
• Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact

• 7-10 years of relevant sales experience, with a strong background in sales execution and revenue growth
• At least 2 years of managerial experience, leading and developing sales teams
• Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance
• Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control
• Experience managing inbound sales, preferably in a B2C or high-volume environment
• Experience leading teams of 5+ Sales Reps
• Strong analytical mindset with the ability to make data-driven decisions
• Experience with call-based sales models
• Fluent English (working with US-based clients)
• High level of involvement in day-to-day sales operations
• Будет плюсом: Experience scaling inbound sales teams; Proven success improving conversion rates; Familiarity with call tracking and call scoring tools; Background in fast-growing or high-volume sales environments

• Full-time, remote role (8:30 AM - 5:00 PM EST)
• B2B contract
• Fixed salary plus performance-based bonuses
• Real ownership of the sales function in a scaling U.S. business
• Opportunity to work with a professional international team and prestigious U.S. clients