Personal banking services director

We are TBC, a technology company where the boldest and most determined team creates customer-focused services, products, and opportunities. Through innovation and technology, we fulfill our mission and make people's lives easier. We support you in developing, achieving your goals, and creating your success story—the most important thing is to believe.

• The Director of Personal Banking is a leader who ensures the effective execution of the bank’s strategy, manages the segment’s operational, administrative, and business activities at the branch, builds a results-oriented team, and ensures high-quality customer service.
• Participate in planning the sales process for the Personal Banking segment and ensure its execution.
• Analyze the segment’s portfolio within the branch’s area of operation and identify new opportunities.
• Analyze competitors within the branch’s area of operation (products, channels) and plan relevant improvements.
• Manage plan execution—monitor performance, analyze deviations, plan ways to improve results, and ensure effective implementation.
• Work to improve the branch’s key financial indicators within the segment.
• Improve the branch’s profitability and operational efficiency within the segment.
• Support and effectively coordinate the segment teams at the branch to achieve set goals.
• Maintain relationships with important clients within the branch’s area of operation.
• Manage service quality and work to improve the customer experience.
• Maintain a high and consistent service standard at the branch.
• Monitor service quality, identify problems, make decisions, and take action to address identified shortcomings.
• Implement the service standard at the branch, including compliance with employees’ professional and visual standards and dress code (dress code and rules of conduct).
• Maintain the branch’s environment and infrastructure in proper order.
• Select employees for leadership and non-leadership roles in the Personal Banking segment.
• Build a results-oriented and motivated team.
• Develop employees and support their career advancement.
• Establish a culture of regular feedback.
• Plan team resources effectively.
• Identify, assess, monitor, and control risks arising in the branch’s activities within the segment.
• Take appropriate action to address shortcomings identified by internal audit.
• Manage administrative obligations defined in committee minutes within the branch.
• Ensure compliance with operational standards and regulations at the branch.
• Allocate resources appropriately and manage employee workload and productivity.
• Engage in and support administrative management in response to business needs arising from different segments.

• At least 3 years of experience working in financial institutions.
• At least 3 years of experience working in sales.
• At least 2 years of work experience in lending.
• Teamwork that strengthens and creates value.
• Openness to new opportunities and change.
• Good communication skills and initiative.
• The ability to organize and plan work.
• Successful examples of motivating people and helping employees realize their potential.
• Будет плюсом: Higher education (business administration/finance); Team management experience is preferred

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