Head of Corporate Customer Department

COLIBRIX ONE builds AI-powered payment technologies for Payment Service Providers, Electronic Money Institutions, and neobanks across the EU and the UK. Its financial solutions include global card processing, digital wallet infrastructure, cross-border merchant accounts, alternative payment methods, and corporate accounts for legal entities.

• Plan, organize, and manage the customer service department
• Take ownership of the department’s KPIs and ensure targets are met
• Implement and maintain standardized customer service processes and instructions
• Ensure effective handling of customer inquiries and complaints
• Monitor service quality and develop improvement proposals
• Analyze customer service performance indicators and prepare management reports
• Collaborate with other departments to improve the customer experience
• Participate in introducing new services, products, or solutions from the customer service perspective
• Contribute to attracting new customers and growing the client base

• Higher education, preferably in management, business administration, or communications
• At least 2–3 years of customer service experience, including in a managerial position
• Proficiency with customer service systems (CRM) and office software
• Ability to analyze data and make well-founded decisions
• Excellent communication, organizational, and problem-solving skills
• Strong orientation toward results and customer needs
• Excellent command of English
• Будет плюсом: other languages

• Competitive salary and benefits package
• Opportunity to shape the future of fintech solutions within a growing company
• Collaborative, horizontal team structure that values expertise and ideas
• Continuous learning and development opportunities