People Operations Coordinator (Benefits team)

Working with inspiring and experienced colleagues, you'll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.

- Act as the single point of contact for all stakeholders for France and Switzerland in benefits administration process, including Employee Services teams, HRBPs, TR teams, employees and external vendors

- Owning the process execution and quality assurance of the processes while delivering services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement

- Support Benefits Administration Capability Lead in driving standardization and quality as well as consistent application of agreed procedures

- Manage and support with complex or sensitive cases and act as escalation point for their markets

- Perform control activities, reconciliations, peer reviews and quality checks for their market

- Identify operational gaps and contribute to delivery of Lean process improvement initiatives

• Act as SME for assigned process (e.g. pensions, myflex activities, health & life insurance activities, benefits platforms administration) for France & Switzerland and build operational knowledge transfer across the team
• Identify and implement service delivery improvement opportunities leveraging lean and other methodologies and lead on the delivery of assigned continuous process improvement projects within capability
• Perform monthly update on enrolments and deletions as required on relevant benefits platforms
• Manage complex, high-risk, or sensitive cases regarding benefits administration within their market
• Execute local Benefits systems transactions and support the team with issues and escalations
• Assist employees in case of any payment issues and in reimbursement policies
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
• Partner with team to execute plans to improve customer satisfaction with a focus on processes
• Represent technical, functional and customer perspective when taking decisions regarding system integrations between EC and internal benefits platforms & external vendor platforms in full compliance with relevant legal, company and process requirements
• Assist with the implementation of yearly, quarterly or monthly benefits campaigns and file reports that are required
• Identify and flag inefficiencies, recurring issues, or improvement opportunities; support the implementation of Lean-based solutions at team level
• Maintain up-to-date team-level process documentation and support the governance of localised variations
• Ensure that the invoicing and PO management of benefits payments are maintained correctly in a timely manner
• Identify opportunities to streamline and improve benefits admin processes
• Ensure adherence to internal policies and external legal requirements
• Contribute to audits and compliance reviews as needed

• At least three years of experience in the area of Benefits Administration or HR Operations
• Experience of working with HR systems
• Very good knowledge of HR and Benefits processes
• University degree
• Practical knowledge of SLAs and workload management
• Strong communication and coordination skills to work with employees, managers, HRBPs and external vendors
• Handling sensitive employee and candidate information with discretion
• Fluent in English and French

• The expected starting compensation range for this position is 74 900 PLN annually (gross).
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• This role is eligible for an annual bonus, based on performance and eligibility.
• In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility.

The ‘Internal Reporting Procedure’ for making reports of violations of the law and taking follow-up action in terms of the Law on Whistleblower Protection of June 14, 2024 is available at www.pepsicopoland.com under the Contact/Career tab.”