UX writer for financial services

As a UX Writer within the John Lewis Finance team, you will play a crucial role in shaping exceptional user experiences across our website. Your collaboration with researchers, product designers, product managers, marketers, commercial teams, and engineers will be key in developing customer-centric journeys. You will be instrumental in producing clear, compliant and accessible content for our customers. You’re able to translate complex, commercial and technical briefs into intuitive customer-friendly experiences that are accessible for all.

• Planning, designing and writing user-centred copy for the John Lewis Money website, and other touchpoints
• Working alongside UX and UI Designers in multidisciplinary product teams
• Providing a holistic view of the content experience and mapping across all omnichannel touchpoints
• Under the direction of the Lead Copywriter, you’ll deliver great copy in response to briefs following our brand and tone of voice guidelines
• Adhering to Financial Promotions regulatory, legal and compliance standards.
• Advocating for user-centred design in the wider Partnership and sharing UX writing best practice
• Other copywriting needs of the business as required

• Customer first approach - the natural ability, before all else, to see the world first from the viewpoint of our customers.
• Relevant copywriting or UX writing experience for digital channels
• Ability to prioritise work effectively
• Strong communication skills and ability to work across teams
• Enjoy working in a fast-paced environment
• Meticulous eye for detail
• Experience in Financial Services or other regulated industry
• Будет плюсом: Experience in the Atlassian suite of software (Jira & Confluence) is desirable; Working alongside or embedded in Agile sprint teams; Comfortable putting content directly into Figma

• The salary range for this role is £41,000 to £63,000 per annum, depending on skills and experience
• This is a 12 month secondment
• The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 2-3 days a week in the office to connect and on a more ad-hoc basis to attend key meetings. Core days will vary.
• 35 hours per week
• We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible.