crm manager in fintech

Wise is a global technology company that builds a way to move and manage money worldwide. It helps people and businesses send money internationally, spend abroad, and make and receive international payments.

• Develop and manage the UK and Europe CRM strategy, including customer lifecycle management, segmentation, and engagement initiatives;
• Use data and insights to segment customers and tailor communications for relevance and impact;
• Collaborate with Product, Marketing, Creative, Engineering, and Analytics teams to coordinate execution across email, push notifications, and in-product messages;
• Manage stakeholder communication and collaboration across departments;
• Design, implement, and continuously optimise customer lifecycle strategies to drive long-term engagement and loyalty;
• Analyse campaign performance and use data to improve engagement and conversion rates throughout the customer lifecycle;
• Ensure compliance with CRM best practices and regulatory requirements while maintaining database health and retention;
• Implement localisation for international campaigns;
• Oversee email calendar management, deliverability, and monthly reporting.

• Mid-level experience in B2C CRM, segmentation, lifecycle management, and stakeholder engagement;
• Proven track record of successful cross-channel lifecycle communications;
• Experience planning, developing, and executing large-scale campaigns end to end;
• Customer-first attitude and a strong understanding of segmentation and customer needs;
• Comfortable communicating and collaborating with stakeholders across departments and seniority levels;
• Self-starter with a passion for owning projects and driving impact;
• Technically savvy, with a creative eye for design and messaging;
• Strong analytical skills and a passion for using data to drive performance;
• Comfortable creating and running complex, impact-driven A/B testing plans;
• Nice to have: Proficiency in Braze or similar ESPs.

• No conditions specified