Company:
Marsh
Description:
We are seeking a talented individual to join our Darwin Origin Delivery team at Darwin Technologies, a Marsh business. This role will be based in Cluj-Napoca. This is a hybrid role that has a requirement of working at least three days a week in the office.
Darwin is part of Marsh, a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity toimpact onthe lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technological companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.
Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast-paced, ambitious, people-focused and on a journey to innovate and develop products that trulyimpact onpeople’s lives and the market in which we operate.
The Darwin Origin Delivery team are responsible for implementing Darwin™ to our clients, as well as managing any changes to the clients’ requirements whilst using the platform and its services.TheOriginDelivery team plays a critical role in helping our clients realize value from their investment in our technology.
We will count on you to:
- Manage and monitor projects end to end across a large and varied client scope.
- Set up kick-off calls, communicate timelines, and maintain ongoing project communications with the project team and client stakeholders throughout the lifecycle of a project.
- Own and maintain Zendesk project plans / toolkits, ensuring they reflect the latest scope, milestones, and delivery approach.
- Ensure quality standards are met and captures project lessons learned.
- Manage a multi-project portfolio for one client and run client-led governance calls; frequency/format varied by the client.
- Identify skills gaps within the project team and proactively flag them via the appropriate escalation path to support development and staffing decisions.
- Act as a buddy for new joiners and provide day-to-day support to accelerate team capability.
- Manage behavior effectively in challenging situations, to stay aware of individual and team emotions and adjust communication style accordingly.
- To track time and effort across projects and report discrepancies to the Squad Lead.