Project manager

CDS, an HPE company ,(CDS) is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to HPE customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration. We are looking for an experienced profile to lead projects and service delivery operations in order to ensure the successful execution of IT managed services.

• Ensure the successful delivery of managed services in line with contractual agreements, SLAs, and service scope.
• Act as the primary point of contact for customers on operational and service delivery matters.
• Coordinate incident management, monitoring, operational processes, and support activities.
• Align service delivery with ITIL/ITSM best practices and customer business objectives.
• Build and maintain strong relationships with customers, IT leaders, and business stakeholders.
• Understand customer needs and translate them into effective service strategies.
• Proactively manage risks, resolve concerns, and improve customer satisfaction.
• Communicate service performance, incidents, and action plans clearly and effectively.
• Lead the management of critical incidents and escalations.
• Ensure timely and effective resolution of complex service issues.
• Coordinate communication between customers, technical teams, and support organizations.
• Drive preventive actions to reduce recurring issues and operational disruptions.
• Analyze KPIs and operational metrics to identify improvement opportunities.
• Recommend and implement service enhancement initiatives.
• Ensure compliance with agreed service scope and contractual commitments.

• Bachelor's degree in Information Technology, Engineering, Computer Science, or a related field.
• 3-4 years of experience in Service Delivery or similar.
• Strong understanding of IT infrastructure,
• Excellent communication, stakeholder management, and customer engagement skills.
• Proven experience managing service performance, customer expectations, and complex operational environments.

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