product manager for loyalty programs

Zalando reimagines fashion to help customers discover pieces that fit their body, mind, and soul. Its Zalando Plus program is a free-to-join loyalty program that rewards members for shopping. Zalando aims to be the leading European technology platform for fashion and lifestyle.

• Shape a suite of loyalty benefits that delivers customer value and commercial success
• Define a long-term vision, identify and prioritize problems and solutions, and build fact-based business cases
• Structure complex economic and behavioral topics into clear messages and communicate them across all levels
• Work with the team and stakeholders to develop and prioritize epics and user stories
• Lead delivery with engineering, design, and data science teams in an agile development process
• Own and drive the mid-term vision and strategy for high-impact product areas
• Turn stakeholder needs and insights into prioritized roadmaps
• Partner with engineering and operations research teams to deliver scalable solutions and ensure high-quality execution

• Product management experience at lead or principal level, owning a long-term vision and roadmap and using data to identify problems and guide solution implementation
• Ability to understand, analyze, and clearly communicate business problems and priorities to engineering teams and business stakeholders
• Proven track record of influencing consumer decisions to achieve strategic business objectives while remaining customer-centric
• Deep passion for ecommerce, fashion, and loyalty programs, with an understanding of how to drive customer engagement and retention through loyalty initiatives
• Ability to manage senior stakeholders and navigate complex environments
• Authentic, mission-driven approach

• 27 Days of annual holiday initially for full-time employees, plus 1 day per calendar year up to 30 days
• 40% Off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, and discounts from external partners
• Family support, including counselling and dedicated services for parents and carers
• Company pension scheme and employee shares programme
• Health and wellbeing options, including Wellhub
• Mental health support and coaching
• Development through a training platform and biannual peer-to-peer review
• 2 Paid volunteering days a year
• Relocation assistance is available subject to prior agreement
• Maternity cover