Product manager for AI voice agents

CloudTalk is an AI-powered business phone system and AI Voice Agent platform built for sales and support teams. It brings business calling, AI-powered call intelligence, and autonomous AI voice agents together in one platform, helping small and mid-sized businesses make more calls, handle more conversations, and deliver better customer experiences. We're a Senior Product Manager who will own a customer-facing product and shape how sales and support teams work with AI.

• Decide what gets built, why, and how you'll know it worked.
• Build a deep understanding of your core users through direct and indirect research.
• Craft a vision and strategy that contributes to our product strategy and drives measurable progress toward our business goals and customer outcomes.
• Complete the day-to-day work that brings these ideas to the user - co-leading customer discovery alongside your peers in Product Management & Product Design, facilitating journey mapping sessions, identifying key, golden tasks for your user segment, and aligning both R&D and GTM teams around well-articulated solutions to customer problems.
• Use AI in your daily work: prototype ideas, ship small changes to production yourself and get through customer research faster.
• Collaborate with teammates in your team, other product teams, and key roles in Product Marketing, Customer Experience, and R&D to iteratively identify, validate, and define solutions to users' day-to-day challenges.
• Collaborate, learn, & lead across R&D and CloudTalk-wide to level-up approaches and drive product-led decision-making.

• 5+ years as a Product Manager owning a customer-facing B2B product.
• You have proven experience creating clear, compelling, and well-researched explanations of the business value, risks, user flows, and impact of multi-phase initiatives. Articulating complex problems in a digestible way.
• You focus on creating measurable outcomes and using qualitative & quantitative research to inform decisions. You're as data-obsessed as you are user-obsessed.
• You are a flexible communicator and are as comfortable in a call with a busy front-line Sales or Support team manager or in a strategic discussion with CloudTalk's exec team.
• Hands-on AI use you can show, like a prototype you built or a workflow you rebuilt. You know what you keep human and how you catch it when the model is wrong.
• You are stress-resilient, focused & highly organized.
• Будет плюсом: Experience with voice, communication or conversation intelligence products is a plus, not a requirement. How you work matters more than your industry

• Unlimited PTO that people actually take.
• A coach you can actually book.
• Recurring 1-on-1 sessions with our resident coach. A real conversation about your career, on company time.
• Roughly 70% of your development comes from hands-on work on real problems. We back the rest with coaching and formal training, following the 70/20/10 model.
• Our job-leveling framework is transparent: every level and its expectations, in writing. You'll always know what the next step requires and where you stand.
• In R&D, equity is earned, and the bar is public: deliver exceptional results and impact, and you get your stake. When the company wins, you win with it.
• Taking 30 days a year is normal here. Deliver beyond expectations, and you've bought yourself room for more.
• R&D works remotely by default. When you want a desk, a whiteboard, or other humans, our hubs in Bratislava, Brno, Prague, and Barcelona are open to you. No office-days quota.
• Start early or shift late as life needs it. Be there for meetings and your team's core overlap; how you arrange the rest of your day is yours.
• A MacBook for work, plus a home-office allowance to build a setup you like sitting at.
• Once a quarter, everyone is off at the same time. You come back to zero pings, not a doubled backlog. That's the point.
• Gym, climbing, yoga, whatever keeps you moving. You choose, we pay.
• Up to €5,000 per referral.
• The all-company offsite (last year: Tuscany 🇮🇹) plus a dedicated R&D offsite, both somewhere remote enough that people actually talk.
• Two days to ship the idea you keep bringing up at lunch.
• Fresh CloudTalk swag every year, with a points system to earn more.