Product manager

WTW is making one of the most far-reaching investments in digital products in the risk and broking industry. At the heart of that investment is a Product team growing its group of Product Managers across the core product domains that together define how WTW’s digital business operates and grows.

• Own the vision and roadmap for your product area – a clear, sequenced view of what comes next and why, that your squad and stakeholders can rely on.
• Think in systems: see how your squad’s work interacts with other squads, shared capabilities, regions and the wider product set; anticipate knock-on effects and put your effort where a small change makes a large difference.
• Shape priorities from evidence – user insight, data and business context – and surface collisions, gaps and shared needs across the domain early.
• Turn strategy into commitments your squad can plan against, and adjust course as evidence and feedback from the wider system come in.
• Spend time in the field with brokers, claims handlers and operations colleagues – understanding how the work actually happens before shaping how software should change it.
• Frame problems before solutions: define the user and business need, the evidence behind it, and what success would look like – including how you will evaluate it.
• Build to learn: use AI tooling to go from insight to working prototype within days, testing assumptions cheaply before committing the squad to a full build – and questioning whether the answer is a product feature, a reusable AI skill or a plug-in to an existing tool.
• Set evaluation criteria and success signals up front – especially for AI-assisted or agentic features – so you and the squad know what good looks like before you ship.
• Partner with design and engineering from first sketch to release, so what ships is usable, useful and adopted in the real flow of work.
• Set out the problem, the outcome sought and the constraints – a paragraph, a prototype and an evaluation set often carry more weight than a lengthy requirements document – and work with your Product Analyst to turn what is agreed into stories the squad can act on.
• Work day to day with engineering – making scope trade-offs openly, and using AI tools yourself so that less is lost between what you intend and what gets built.
• Sequence delivery around dependencies with other squads, and keep the interfaces between your area and theirs clearly owned.
• Ship iteratively – smaller releases, honest feedback and measured results guiding what to take further, double down on or stop.
• Build trusted working relationships with the business teams your squad serves – brokers, claims handlers and operations colleagues across regions.
• Communicate the roadmap and progress honestly – what is on track, what has changed and why, including where working with AI changed the plan.
• Bring business stakeholders into prioritisation, so trade-offs are made with them rather than announced to them.
• Support adoption after release – walkthroughs, follow-up and listening for what to improve – and feed what you learn into the next cycle.
• Define how success will be measured for every initiative – adoption, usage, the business outcome it was built for and, where relevant, how well the model or agent performs – and track it with Product Operations.
• Report progress with candour: what the data shows, what users say, and what should change as a result.
• Contribute to the product community’s shared templates, standards and practices – including emerging practice on building with AI and proving it works – so the craft rises across every squad.

• A record of taking a product area from open problem to shipped, adopted outcomes, with evidence of hands-on building along the way – prototypes, working demos, product increments.
• Strong discovery craft: framing problems, researching with users, and testing assumptions before committing build.
• Practical fluency with AI tools: able to take an idea to a working prototype yourself, judge whether a problem needs a rule, a model or an agent, and define evaluations for AI-assisted features.
• Systems thinking: you can trace how a change in one part of a product propagates through the rest, and find the small set of changes that move the whole system.
• Judgement to prioritise well – weighing evidence, effort and outcome – and to know what not to build.
• A clear communicator and facilitator – as credible with a broker or claims handler as with an engineer – with a collaborative, high-trust way of working that makes the squad and partners around you more effective.
• Data literacy – comfortable defining measures, interrogating data and using evidence to make the case for a change.
• Будет плюсом: Experience in insurance, broking or another regulated financial services environment; Experience shipping AI-powered or agentic products in production, including designing the evaluations and guardrails around them; Experience in a global organisation, navigating regional variation in user needs and ways of working; Familiarity with delivery and documentation tooling such as Jira, Azure DevOps or Confluence

• Own products used every day by thousands of brokers and their clients across global markets – what you ship moves real business.
• Join a product community with shared standards, peer support and clear routes to grow – toward senior product roles, or deeper into the craft.
• Be close to the frontier of applying AI in one of the most knowledge-intensive industries in the world.
• Join while the team is still forming – the ways of working are yours to help shape.
• Strong compensation, flexible hybrid working, and a genuine commitment to inclusion and career development.
• You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge.
• Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind.
• Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.
• We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community.
• On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.