Commercieel product manager voor Merchant Services

As Product Manager Merchant Services, job grade 11, you will be responsible for the performance of ING Wholesale Banking’s Merchant Services proposition. Together with your colleagues, you will define and execute the commercial strategy for the products and services within your scope, with a focus on Digital Payments and Collections.

• Improve ING Wholesale Banking’s Merchant Services proposition, representing the voice of the customer and identifying opportunities to attract and better serve clients.
• Own the day-to-day product performance and P&L, using commercial and financial insights to set priorities.
• Define and execute the product strategy, proposition, roadmap, design, commercial approach, and product life cycle.
• Create and track business cases, identify relevant performance data, and contribute to the Dynamic Plan and multiyear budgeting process.
• Lead marketing, communication, and customer satisfaction activities for the products within your scope.
• Conduct market, competitor, and customer research, taking a pan-European view of developments affecting Merchant Services.
• Translate market developments and input from Sales into concrete requirements for product development and proposition enhancements.
• Align with Transaction Services Sales, Client Services, and Sector teams, including supporting client pitches.
• Monitor and update product policies and governance, and manage non-financial risks through activities such as the Product Approval Review Process, issue management, audits, and key control testing.
• Work with Risk, Compliance, and Legal to ensure products and services comply with relevant regulations and policies.
• Define business requirements and translate them for Delivery Management Customer Journey Experts, supporting product development, maintenance, and the Quarterly Business Review process.
• Share responsibility with the Delivery Management organization for secure, reliable, and flawless 24/7 operations.

• Hold a bachelor’s or master’s degree and have at least three years of experience in the payments domain at a bank, payment service provider, cards acquirer, or card scheme organization.
• Bring solid knowledge and experience in cards acquiring, e-commerce, alternative payment methods, and in-store point-of-sale payments.
• Combine client focus with commercial, marketing, and entrepreneurial capabilities.
• Take ownership of product strategy implementation while maintaining a long-term perspective and managing risk prudently.
• Use data and facts to make decisions, translating complex content and financial information into clear strategic choices and well-structured business cases.
• Navigate ambiguity with resilience and simplify complex challenges.
• Think proactively, creatively, and beyond established approaches.
• Communicate openly and transparently, working effectively both independently and as part of a team.
• Demonstrate energy, motivation, and ING’s Orange behaviors.
• Будет плюсом: Apply knowledge of Commercial Cards where available, although this is an advantage rather than a prerequisite

• 25 to 28 vacation days, depending on your contract
• A pension scheme
• A 13th-month salary
• 8% holiday payment
• Hybrid working
• Personal growth and challenging work with endless possibilities
• An informal working environment with innovative colleagues