Client Project Manager – Global Consumer Brand Campaign (Contract)

Reports to: VP Delivery Operations

Location: London, with travel to client events

Contract: 6 months

Start Date - Immediate Start

We are looking for an exceptional Client Project Manager to take ownership of the day-to-day management and commercial success of a major partnership with a globally recognised consumer brand.

This is a six-month contract leading the day-to-day management of a flagship UK campaign for a globally recognised consumer brand. The programme spans 45 student events across London, Manchester and Birmingham, running from November through to May, and brings together live experiences, technology, media and measurable audience engagement.

You will work directly with stakeholders at a globally recognised brand as their primary day-to-day contact and the central driving force behind the project internally, ensuring that all teams are aligned, deadlines are met and the partnership delivers against its commercial and performance objectives.

Our specialist teams will be responsible for executing the individual elements of the campaign. Your role is to bring everything together, maintain oversight of the entire programme and ensure that every workstream contributes to the outcomes that matter most to the client and native.

This is a high-visibility, fast-paced and complex project requiring exceptional organisation, meticulous attention to detail, strong commercial judgement and the confidence to manage senior stakeholders.

You will need to think ahead, anticipate challenges and proactively manage risks rather than simply react to them.

In short: you will own the day-to-day client relationship, overall project management and campaign performance, ensuring the partnership is delivered successfully and positioned for future growth.

1. End-to-end project management

• Own and maintain the master project plan, ensuring all deliverables, milestones, dependencies and deadlines are clearly defined and tracked.
• Manage multiple workstreams simultaneously across the 45-event programme, ensuring all elements remain on schedule.
• Maintain detailed and accurate project documentation, including timelines, action trackers, risk registers, decision logs and status reports.
• Lead regular internal project meetings, ensuring clear ownership of actions and accountability across teams.
• Proactively identify risks, dependencies and potential blockers, escalating where necessary with recommended solutions.
• Ensure all stakeholders have clear visibility of project progress, outstanding actions and upcoming deadlines.
• Adapt quickly to changing priorities whilst maintaining control of the overall campaign and its deliverables.

2. Client management and communication

• Act as the primary day-to-day point of contact for the client, building a strong, trusted and professional working relationship.
• Lead client meetings, manage feedback and approvals, and provide regular, structured progress updates.
• Present weekly campaign performance updates, clearly communicating results, progress, risks and opportunities.
• Ensure all client communications are proactive, accurate and timely, providing confidence in our ability to deliver.
• Manage client expectations around timelines, deliverables and scope, confidently navigating challenges and difficult conversations when required.
• Translate client requirements into clear, actionable briefs for internal teams.
• Maintain a strategic view of the partnership, helping the client assess success against overall programme objectives rather than isolated event performance.
• Ensure the client is consistently informed and never needs to chase for updates or clarity.

3. Cross-functional coordination

• Work closely with multiple internal departments to ensure all elements of the campaign come together seamlessly.
• Coordinate activity across Client Services, Campaign Planning, Student Audiences, Students' Union Partnerships, Staffing, Creative Production, Technology, Media and Data.
• Ensure every team understands its responsibilities, deliverables and deadlines.
• Manage dependencies between teams, particularly where one workstream impacts another.
• Facilitate effective communication and collaboration, preventing information gaps, duplicated efforts or missed deadlines.
• Hold stakeholders accountable for their deliverables whilst maintaining positive and productive working relationships.
• Ensure internal teams remain aligned on client expectations, campaign priorities and overall commercial objectives.

4. Campaign execution and operational oversight

• Maintain oversight of operational readiness across all campaign events, ensuring locations, staffing, creative assets, promotional activity and logistics are confirmed.
• Work with Students' Union Partnerships to track university approvals, event arrangements and local requirements.
• Coordinate with Technology teams to track the development, testing and implementation of event booking and check-in functionality.
• Work with Staffing and Delivery teams to ensure appropriate on-site support, student brand ambassadors and operational resources are in place.
• Ensure campaign assets, event information and communications are accurate and consistent across all locations.
• Maintain visibility of live event delivery, responding quickly to issues and ensuring appropriate contingency plans are in place.
• Ensure all activity meets agreed client expectations, operational standards and delivery requirements.

5. Commercial management and partnership performance

• Take ownership of monitoring the partnership's commercial performance, ensuring delivery aligns with contractual commitments, revenue targets and agreed margins.
• Maintain a clear understanding of the commercial model, including how campaign performance translates into revenue and client value.
• Track campaign performance against contractual deliverables and identify risks to revenue, margin or client satisfaction.
• Manage scope changes, additional requests and commercial dependencies, ensuring appropriate internal approvals are secured.
• Work closely with Finance and senior leadership to coordinate invoicing, payment milestones and financial reporting.
• Use performance data to demonstrate the overall value of the partnership, ensuring the client understands the impact of the programme beyond individual events.
• Identify opportunities to optimise performance, strengthen the client relationship and support future expansion.
• Collaborate with the Sales team to build the case for renewal and additional commercial opportunities.

6. Performance tracking and reporting

• Maintain a clear understanding of the campaign objectives, KPIs and commercial deliverables.
• Work closely with Data and Technology teams to monitor event attendance, app check-ins, conversion rates and overall campaign performance.
• Ensure performance reporting is accurate, timely and aligned with client requirements.
• Identify underperforming areas and coordinate actions to improve results throughout the campaign.
• Oversee proof of delivery, post-event reporting and campaign documentation.
• Consolidate campaign performance, key learnings and recommendations into clear, actionable client-facing reports.
• Use insights and performance data to inform decisions and continuously improve campaign outcomes.
• The campaign is delivered successfully, on time and to a consistently high standard.
• The client has confidence in the partnership, feels informed and supported, and receives proactive communication throughout.
• All internal teams are aligned, with clear responsibilities, deadlines and accountability.
• Project documentation, trackers and reporting are consistently accurate and up to date.
• Risks and challenges are identified and addressed proactively, rather than becoming last-minute issues.
• Campaign performance is closely monitored, with clear actions taken to support agreed KPIs and commercial objectives.
• Revenue, margin and contractual deliverables are actively managed, with potential risks identified and escalated early.
• The partnership demonstrates measurable value to the client and creates a strong foundation for future growth.

The person who will thrive here

We need someone who is comfortable being at the centre of a complex, fast-moving project and genuinely enjoys making things happen.

You are someone who knows what needs to be done, who is responsible for doing it and when it needs to happen. You don't wait to be chased, and you don't need someone else to tell you when something is falling behind.

You can confidently manage a demanding client relationship whilst keeping multiple internal teams aligned and accountable. You understand the commercial importance of the work, but never lose sight of the operational detail required to deliver it.

You are confident enough to challenge, organised enough to stay ahead and collaborative enough to bring people with you.

Above all, you take pride in delivering excellent work, building strong client relationships and ensuring that nothing falls through the cracks.

Whats in it for you

This role is suited to someone who thrives in a fast-moving environment, enjoys bringing structure to complexity and takes genuine ownership of their work.

• Exceptionally organised: You have meticulous attention to detail and can manage multiple priorities, deadlines and stakeholders without letting anything slip through the cracks.
• An experienced project manager: You have a proven track record of independently managing complex, multi-workstream campaigns, events or client projects.
• Confident and client-facing: You are comfortable managing senior stakeholders, leading meetings, challenging requests and communicating difficult messages professionally.
• Commercially minded: You understand how campaign performance impacts revenue, margin and client satisfaction, and can make informed recommendations.
• A strong communicator: You know how to keep people informed, provide concise updates and ensure everyone is working towards the same objectives.
• Proactive and solutions-focused: You anticipate challenges, identify risks early and take responsibility for finding solutions.
• Collaborative: You can work effectively across departments, build strong relationships and influence people without direct line management responsibility.
• Highly detail-oriented: You understand that successful campaign delivery depends on getting the small things right as well as managing the bigger picture.
• Adaptable and resilient: You remain calm under pressure, respond quickly to changing priorities and operate confidently in a fast-paced environment.
• Accountable: You take ownership of outcomes, follow through on commitments and are comfortable holding others accountable.
• Proven experience managing significant client accounts, partnerships or integrated marketing campaigns within an agency, media owner or experiential business.
• Experience overseeing complex campaigns involving multiple teams, locations, suppliers and deliverables.
• Strong client relationship management skills, including experience working with senior stakeholders.
• Experience managing budgets, commercial deliverables and performance-based campaign objectives.
• Ability to interpret campaign performance data, identify opportunities for improvement and translate results into meaningful client recommendations.
• Experience supporting account growth, renewals or the expansion of existing client relationships.
• Excellent written and verbal communication skills.
• Confidence using project management tools, spreadsheets and reporting systems to maintain accurate oversight of complex projects.
• Experience in experiential marketing, student or youth marketing, digital campaigns or large-scale event delivery would be advantageous.

native has been building for 10 years, but we're still very much a startup: fast-moving, ambitious, and building with intent. We're creating the infrastructure that connects students, Students’ Unions, universities, and advertisers through a managed marketplace.

Our goal is to deliver for students by increasing student engagement while enabling Students’ Unions to secure sustainable funding. For advertisers, we offer meaningful, measurable routes to student audiences. The more aligned these incentives are, the more defensible and scalable our business becomes.

🏡 Remote-first role in the UK

🏫 Pension contributions of 5%

🏖️ Holiday Allowance

🎂 Day off on your birthday