operations manager in payments

Sporty develops products used by millions of daily global users and focuses on providing customers with a strong payment experience across its ecosystem.

• Define, own, and manage payment operations and KPIs, including payment acceptance rates, performance, conversion, compliance, and cost
• Oversee the development and implementation of fraud prevention and risk management strategies, policies, and procedures
• Analyze payment market trends to improve customer experience quality and efficiency
• Monitor business and process metrics, identify solutions, and deliver improvements to core metrics and KPIs
• Oversee investigations of suspected fraud, ensuring timely and thorough analysis of data, documentation, and evidence
• Collaborate with product and engineering teams to solve local challenges and improve customer experience
• Recruit, manage, lead, and motivate a team of professionals, building and maintaining their understanding of the technology and customers
• Assess changes in payment landscapes and industry trends, and stay current on regulatory and system changes
• Keep the payments team up to date on industry trends
• Establish and revise policies, implement and enforce compliance directives, review system enhancements, and assess operational needs
• Ensure end-user issues are resolved promptly
• Recruit, manage, and train payment specialists across different geographies
• Act as the primary point of contact for network partners to resolve ongoing production issues

• Fluent written and spoken English
• Bachelor’s or Master’s degree in Finance or a related field
• Advanced knowledge of global payment systems and region-specific rules and regulations
• Proven experience in fraud, risk, KYC, investigations, and risk management
• Expert experience managing, leading, and building a wider team
• Strong analytical and decision-making skills, using data and metrics to improve payment operations
• Experience owning and solving complex payment issues
• Understanding of compliance and risk awareness
• Будет плюсом: Payment operations experience in the tech, fintech, or gaming industry

• Competitive salary and individual performance-based bonuses every quarter
• 20 Days of annual leave plus public holidays
• Core working hours are 10am–3pm in the employee’s local time zone, with flexibility outside these hours
• Referral bonuses and flash bonuses
• Top-of-the-line equipment
• Annual company retreats