Global Sales and Operations Planning Manager

At Swarovski, you don’t just join a brand - you help reinvent one of the most iconic names in fashion and design. Here, bold ideas matter, creativity drives change, collaboration is valued, and your work shapes how the world experiences brilliance. If you’re ready to push boundaries, grow your skills, and leave your mark where innovation meets timeless elegance, we’re ready for you.

We're looking for an experienced and analytical Global Sales and Operations Planning Manager to join our team in Serbia. You'll play a key role in driving demand and supply planning, optimizing inventory levels, and ensuring seamless collaboration across the business.

As Global Sales and Operations Planning Manager, you will play a key role in further developing and strengthening our global Sales & Operations Planning process.

Working across Commercial, Product, Finance, Supply Chain and Planning, you will help ensure that S&OP operates through clear processes, effective governance and consistent ways of working. You will identify opportunities to improve how we plan, collaborate and make decisions, and translate these into practical improvements across the organization.

The role combines S&OP expertise, process development, analytical thinking and strong stakeholder management in a complex global environment.

• Support the continuous development and improvement of the global S&OP process and operating model.
• Ensure clear and consistent S&OP processes, governance, roles, responsibilities and ways of working across functions.
• Monitor the effectiveness and adherence of the S&OP process and identify opportunities for improvement.
• Assess S&OP maturity and translate identified gaps into tangible improvement initiatives.
• Drive cross-functional initiatives that strengthen planning integration, transparency and decision-making.
• Continuously improve S&OP management views, KPIs, analytics and supporting tools.
• Ensure that S&OP forums and processes provide the required information, transparency and structure for effective business decisions.
• Establish and maintain appropriate governance, tracking and escalation mechanisms.
• Partner with Commercial, Product, Finance, Supply Chain and Planning stakeholders to embed improvements and ensure sustainable adoption.
• Support capability building and the development of consistent S&OP practices across the organization.
• Track progress and impact of S&OP improvement initiatives and ensure appropriate follow-through.

We are looking for a motivated and analytical professional who brings the following:

• Bachelor's or Master’s degree in a relevant field.
• 5+ years of experience in S&OP, IBP/S&OP transformation, planning excellence, supply-chain transformation or performance management or related functions, preferably within a global or international environment.
• Strong knowledge of supply chain, commercial, procurement, and manufacturing processes.
• Experience improving processes, governance or ways of working in a complex organization.
• Proven ability to lead cross-functional planning and decision-making processes.
• Strong analytical, stakeholder management, and influencing skills.
• Experience managing supply-demand balance, inventory, and operational capacity.
• Fluent in English.

• Learning and career development programs to help you grow
• A global employee assistance program offering support in the areas of mental, physical, and emotional health, managerial support as well as financial and legal matters
• Hybrid and flexible work options to support your work-life balance
• Paid volunteering leave to support causes that matter to you
• Exclusive employee discounts on Swarovski products
• Holiday allowance
• Private Health Insurance
• Meal allowance
• Transportation allowance and free parking

Swarovski creates crystal-based products of unique quality and craftsmanship that bring joy and celebrate individuality. Founded in Austria in 1895, we design, manufacture, and sell the world’s finest crystals, gemstones, Swarovski Created Diamonds, zirconia, jewelry, accessories, and home décor.

Sustainability and responsibility are at the heart of our brand, from circular innovation to diversity, inclusion, and the philanthropic work of the Swarovski Foundation. We empower people to express their individuality with confidence and respect, and we believe that different perspectives make us stronger.

Swarovski is an equal opportunity employer. We are committed to fair, inclusive recruitment and to building a workplace where everyone feels they truly belong.

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