The Digital Modernization Sector of Leidos has an opportunity for a Systems Engineer to support efforts for the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located in Naples, Italy.
NGEN-R SMIT is the largest IT services program for the Navy, delivering the Naval Enterprise Network (NEN); inclusive of cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos supports the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts on one enterprise network.
Responsible for Tier III support, on site SME support, and engineering efforts on the NEN-OCONUS server and network infrastructure in Naples, Italy. This includes the responsibility for integrating NEN-OCONUS enterprise engineering efforts involving Naval Computer and Telecommunications Station (NCTS) Europe. This position involves responding appropriately to alerts and events and responding to incidents from triage through resolution, including escalations, where appropriate. Conduct infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues.