Support specialist for digital asset wallets

Tangem is a high-tech company in the blockchain sector was founded in 2017, headquartered in Zug, Switzerland, with branches in North America, Eastern Europe, and APAC. Tangem started with the idea of bringing digital assets to the masses using a unique combination of a smartcard-based hardware wallet and mobile applications.

• Promptly resolve customer technical issues at the L2 level.
• Analyzing and eliminating errors in software operation.
• Writing and supporting SQL queries to analyze data and find solutions.
• Developing and maintaining JavaScript scripts to automate tasks.
• Escalating incidents to a higher level (L3) when necessary.
• Collaborating with the development team to resolve complex technical issues.

• Experience in an L2 support position of 1 year or more or a similar roles
• Excellent knowledge of SQL, ability to write complex queries and optimize them.
• JavaScript programming skills: ability to write and edit scripts.
• Understanding of the principles of client-server applications.
• Ability to quickly understand new technologies and products.
• Good communication skills, proactive, ability to articulate clearly and accurately.
• Writing project documentation in your spare time.
• English B2
• Будет плюсом: Experience with incident management systems (e.g. Jira, ServiceNow) would be an advantage; Experience with relational databases (e.g. MySQL, PostgreSQL); Knowledge of other programming languages (e.g. Python) would be a plus; Experience working in Agile/Scrum teams

• Stability, growth, participation in shaping the future unicorn;
• Remote work from any location;
• Competitive salary in EURO/USDT