site reliability engineer for healthcare voice services

The platform supports medical voice services and workflow automation for healthcare systems in the US.

• Define service-level objectives for production services
• Build and maintain reliability dashboards
• Instrument metrics, logs, and traces
• Monitor workflow, voice, and third-party service dependencies
• Lead incident response during agreed coverage hours
• Write post-incident reviews
• Improve deployment safety with rollback and staged releases
• Maintain change records and release processes
• Test capacity, backups, and disaster recovery
• Coordinate handover and escalation with engineering teams
• Provide uptime and reliability evidence
• Support continuous improvement of platform resilience

• Strong production experience in SRE, DevOps, or Backend Operations
• Hands-on experience with monitoring, logging, alerting, and tracing
• Experience with incident response or incident management
• Clear responsibility for uptime, SLA/SLO, or service reliability
• Experience defining or working with SLOs and production dashboards
• Strong cloud infrastructure background
• Experience with containers and deployment automation
• Experience with Infrastructure as Code (IaC)
• Strong CI/CD knowledge
• Python or comparable scripting skills for operational troubleshooting and automation
• Experience diagnosing and resolving production failures
• Understanding of backup, recovery, and capacity testing
• Ability to communicate clearly during incidents and provide concise written updates
• The CV must clearly show direct involvement in incident response and accountability for uptime/SLA/SLO, not only infrastructure configuration
• Candidates should be comfortable with regular communication and incident-related coverage during US/Arizona business hours
• Будет плюсом: healthcare or another regulated production environment, WebRTC/real-time media/voice infrastructure, LLM-backed services, handling third-party provider outages, Grafana/Prometheus/Datadog or similar observability tools, customer-facing incident communication

• 25 Calendar days of vacation and 5 additional paid sick days
• Medical insurance
• Corporate English courses
• Corporate events and team-building activities
• Support with professional certifications
• Reimbursement for professional courses and training
• Long-term international projects
• Opportunities for professional and technical growth
• Calls are expected during Arizona time (MST, UTC-7)