regional technical support specialist

Acba Bank’s regional technical support team provides technical maintenance and support to all of the bank’s branches in Ararat Province.

• Install new workstations and related devices, and continuously monitor existing computer equipment
• Install and maintain queue systems, ensuring uninterrupted operation
• Perform regular maintenance of branch server nodes and uninterruptible power supply devices
• Install and implement the bank’s structured cabling and security systems
• Track and arrange the transfer of computer equipment to the Technical Support Department or Service Center for maintenance or repair
• Monitor computer equipment’s minimum requirements and service life, and upgrade it when necessary under established procedures
• Install general and application software and ensure software and operating system consistency across the branch
• Install and maintain software for queue management systems and information displays, ensuring uninterrupted operation
• Install and maintain software for ATMs and cash-in terminals
• Calculate required network materials according to established KPIs
• Ensure uninterrupted operation of network nodes and provide weekly updates on issues
• Connect computer equipment to the structured cabling system while maintaining the required appearance
• Submit monthly reports to the Regional Technical Support Team Lead on the condition of computer equipment in the region and any issues

• Higher education
• Digital skills
• Basic knowledge of computer hardware
• Basic knowledge of MS Windows operating systems
• Basic knowledge of MS Office software
• Basic knowledge of the bank’s and other standard software
• Будет плюсом: knowledge of foreign languages

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