Network security engineer in enterprise NGFW

We are seeking a highly skilled, customer-centric Senior Customer Success Engineer (CSE) specializing in enterprise Next-Generation Firewall (NGFW) environments. In this role, you will act as the principal technical advisor and hands-on deployment specialist ensuring our enterprise customers maximize the value, adoption, and security posture of their entire NGFW infrastructure. You will bridge the gap between strategic business objectives and deep technical execution across multiple architectural environments—including the Internet Edge, Data Center, and Branch/Campus networks.

• Conduct comprehensive assessments of customer environments (deployed models, OS versions, licensing, and HA states), map out organizational use cases, and define clear enablement, migration, and optimization phases.
• Evaluate security postures against least-privilege principles, review deployment architectures for scalability, and utilize Strata Incident Framework to proactively mitigate operational risks.
• Execute customized enablement plans and targeted technical workshops to accelerate feature adoption across customer network, security, and operations teams.
• Assist customers in navigating centralized management platforms (Panorama and Strata Cloud Manager (SCM)), and advise on high availability (HA) design, logging architecture, and PAN-OS upgrade planning.
• Train customers on technical engagement best practices, diagnostic collection, and leveraging the CLI and APIs for operational efficiency.
• Assist customers in transitioning from legacy port/protocol rules to granular, application-aware (App-ID, User-ID, Content-ID) zone-based security policies.
• Implement and fine-tune inline deep learning capabilities including Advanced Threat Prevention (ATP), Anti-Spyware profiles (with DNS sinkholing), Advanced WildFire, Advanced URL Filtering, and Advanced DNS Security.
• Guide customers on implementing Zero Trust Microsegmentation for East-West traffic, Virtual Systems (VSYS) multi-tenant scoping, and Zero Touch Provisioning (ZTP) workflow optimization for scaling out branch environments with local DHCP/DNS proxy setups.
• Act as a subject matter expert on high-complexity SSL/TLS Decryption deployment (SSL Forward Proxy, SSL Inbound Inspection, SSH Proxy), evaluate readiness for Post-Quantum Cryptography (PQC), advising on certificate distribution strategies within existing PKI architectures.
• Deploy, configure, and tune Enterprise Data Loss Prevention (DLP) profiles for sensitive data in transit (PII, PCI) across different environments.
• Manage Shadow IT and secure cloud applications via SaaS Security Inline, SaaS Security API, and SaaS Security Posture Management (SSPM) using the App-ID Cloud Engine (ACE).
• Deploy ML-based device discovery and microsegmentation for unmanaged IoT/OT devices.
• Establish visibility, risk scoring, and security policy tuning specifically for corporate generative AI applications.
• Provide guidance on hardware refreshes, legacy port-to-App-ID policy transitions, and Panorama-to-SCM platform migrations.
• Deploy, optimize and maintain secure connectivity solutions, including GlobalProtect VPN for remote workforce access and Site-to-Site IPsec/SSL tunnels.
• Configure and Troubleshoot routing (BGP, OSPF, static routing) and high-availability (HA) failovers.

• 5+ years of experience in network security engineering, security architecture, or deployment-focused customer success roles within enterprise environments. Must include a minimum of 2–3 years of direct, hands-on experience in deployment and troubleshooting live production environments for enterprise firewall customers.
• Deep technical mastery of NGFW architectures, various form factors, PAN-OS features and functionalities including deep understanding of Panorama and Strata Cloud Manager (SCM).
• Extensive hands-on experience with IPsec VPNs, Quality of Service (QoS) traffic prioritization, dynamic routing protocols (BGP/OSPF), Zero Touch Provisioning (ZTP) workflows, and Public Key Infrastructure (PKI) certificate validation.
• Experience in configuring SAML/RADIUS/LDAP integrations, and endpoint compliance (GlobalProtect/Host Information Profiles (HIP)).
• Familiarity with deploying and configuring Cloud Access Security Brokers (CASB), Enterprise DLP engines, and IoT Security platforms.
• Exceptional ability to translate highly complex technical and architectural blueprints into digestible training sessions, workshops, or strategic roadmaps.
• Proven capability to establish strong technical credibility and build relationships across diverse customer personas, from Project Managers and Operations Engineers to Enterprise Security Architects.
• A forward-thinking, diagnostic approach focused on identifying environment vulnerabilities, compliance gaps, and reliability risks before they affect production traffic.
• Будет плюсом: Prior work experience within a Technical Assistance Center (TAC) environment at the top tier is strongly preferred. Experience in security operations or firewall operations will be beneficial; Certifications such as PCNSE (Palo Alto Networks Certified Network Security Engineer) or equivalent expert-level network security credentials; Prior experience working with AI-driven security dashboards, AIOps, or automated configuration baseline evaluation suites (e.g., Best Practice Assessments)

• Условий в вакансии нет