IT systems & network engineer

We are looking for a Middle IT Systems & Network Engineer to join IT Support LLC and provide professional technical support and infrastructure management for our clients and internal environments. The role is a hands-on infrastructure position covering day-to-day administration, maintenance, troubleshooting and improvement of IT environments. The engineer will work across server and network infrastructure, virtualization, cloud services, endpoints, security, backup and remote-access systems.

• Administer, maintain, and troubleshoot IT infrastructure and systems.
• Perform routine administration, maintenance, updates and configuration changes.
• Monitor system health, investigate incidents and resolve recurring technical problems.
• Maintain and troubleshoot LAN/WAN, wireless, firewall, VPN and remote-access environments.
• Support network changes, connectivity issues, infrastructure upgrades and site deployments.
• Support endpoint security, access controls, system hardening and security monitoring.
• Maintain backup processes and assist with recovery, disaster recovery and business continuity.
• Support cloud services, user accounts, workstations, laptops, virtual desktops, printers and other IT systems.
• Provide Level 2 remote and on-site technical support and handle escalated infrastructure incidents.
• Participate in infrastructure implementations, migrations, upgrades and office deployments.
• Maintain technical documentation, service records and infrastructure configurations.

• Fluent written and spoken English is a mandatory requirement
• 3+ years of professional IT infrastructure, systems or network administration experience.
• Hands-on experience with Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Practical virtualization experience with VMware ESXi/vSphere and/or Microsoft Hyper-V.
• Good understanding of TCP/IP, VLANs, routing, NAT, VPN and WAN technologies.
• Experience with routers, switches, firewalls and enterprise Wi-Fi; preferably MikroTik, Sophos, Checkpoint, Ubiquiti/UniFi and Cisco.
• Experience with backup/recovery, endpoint protection and infrastructure monitoring.
• Experience with Microsoft 365 and/or Google Workspace.
• Basic Linux administration and troubleshooting skills.
• Strong troubleshooting, analytical and problem-solving skills.
• Ability to work independently, communicate with clients and document technical work.
• Analytical, hands-on and systematic in troubleshooting.
• Responsible and able to take ownership of technical issues.
• Security-conscious, organized and proactive.
• Clear communication with technical and non-technical users.
• Adaptable and willing to learn new technologies and client environments.
• Будет плюсом: Veeam or other enterprise backup platforms; Synology/NAS/storage; Zabbix, PRTG or similar monitoring platforms; Microsoft Entra ID / Azure, IP PBX/IP phones, site-to-site VPN and multi-site environments; PowerShell, Bash or other scripting/automation; EDR/XDR, SIEM, vulnerability management, ITIL and/or ISO 27001 knowledge; Relevant vendor certifications and previous MSP/IT outsourcing experience

• Salary: $900–$1,400 gross/month, depending on experience, technical skills and responsibility.