описание
Projeto em Lisboa ou Porto, em modelo híbrido.
Join IDW and build the future of technology with us! We are a leading Portuguese company, recognized for the excellence of our services and, above all, the talent of our people. At IDW, we combine innovation, knowledge and passion to create business solutions that make a difference in large companies, both in Portugal and beyond. We design and implement challenging projects with real impact, and are looking for creative, motivated minds to grow with us.
задачи
- Manage and resolve incidents in production, ensuring the proper operation of Windows and Linux servers
- Monitor and coordinate changes and technical operations, including the implementation of new versions and management of the applications' lifecycle
- Participate in change management processes, in application and infrastructure contexts, in collaboration with different teams, namely Development, Systems Administration, Databases and Networks
- Ensure technical documentation for applications is kept up to date, including architecture, operational procedures and monitoring needs
- Monitor applications and infrastructure, ensuring compliance with the service levels (SLA) established for the different business areas
- Monitor and manage the capacity and use of application resources, anticipating growth and optimization needs
- Contribute to the ongoing automation and improvement of existing operational procedures and processes
- Collaborate with Development teams in defining the architecture of new applications, ensuring alignment with infrastructure standards and requirements
требования
- At least 6 years of professional experience in Application Support, Production Support, IT Operations or similar roles
- Solid experience managing incidents in production environments, including troubleshooting, problem resolution and root cause analysis (RCA)
- Solid knowledge of Windows Server and Linux environments, including systems administration, troubleshooting and log analysis
- Experience monitoring applications and infrastructure, ensuring service availability and compliance with established SLAs
- Experience with log management and monitoring tools, preferably Splunk
- Experience in Change and Release Management, including application deployments, implementation of new versions and technical operations
- Knowledge of scripting and automation, namely Python, PowerShell or Bash
- Experience maintaining technical documentation, including application architecture, operational procedures and support documentation
- Ability to collaborate with multidisciplinary technical teams, namely Development, Systems Administration, Databases and Networks
- Knowledge of ITIL and IT Service Management processes, particularly Incident, Problem and Change Management
- Knowledge of Cybersecurity concepts, namely SIEM, security log collection and analysis, incident detection and Security Operations
- Strong analytical and problem-solving skills, with a proactive approach to identifying recurring incidents and implementing definitive solutions
условия
- Salary in line with the market and the role
- Health insurance
- Meal allowance paid on a meal card
- Additional vacation days
- Continuous feedback, growth opportunities and recognition for your work
- Exclusive benefits in health and well-being, education, dining, culture and leisure
- Talent referral program
