Associate IT Specialist - Candidates with Disabilities

Location: İstanbul or Ankara

Working Style: Hybrid

We are looking for an entry-level IT Specialist with strong English skills to join the SESTEK IT team. In this role, you will support our employees with their daily technology needs, such as device setup, user accounts, and basic troubleshooting, while learning from experienced IT colleagues. This position is open to candidates with disabilities. Excellent English is the most important requirement for this role, as you will use written and spoken English every day. No extensive experience is required; if you are curious about technology and enjoy helping people solve problems, this opportunity is for you.

SESTEK is a global technology company developing AI-powered conversational solutions that empower organizations to be data-driven, enhance efficiency, and offer superior customer experiences. We are an R&D center, and our solutions are developed by a team of over 100 engineers specializing in text-to-speech, speech recognition, natural language processing, and voice biometrics technologies. As of 2022, we are part of Unifonic, a leading Communications Platform as a Service (CPaaS) provider, and we have grown into an international organization with over 500 dynamic team members. We have a customer base of 500 enterprises across 20 countries in the US, EU, and MENA regions.

• Provide first-line support to employees and handle their IT requests through our ticketing system.
• Set up laptops and software for new and existing employees.
• Manage user accounts and access rights with the guidance of the IT team.
• Perform basic troubleshooting for hardware, software, and network issues.
• Keep IT inventory and documentation up to date.
• Communicate in English, in writing and verbally, with colleagues and partners from different countries.
• Learn our systems and processes quickly and contribute to the IT team’s goals.
• Internship or part-time experience in IT support.
• Familiarity with Microsoft 365 or ticketing tools.
• Interest in building a long-term career in IT.

• Good command of both written and spoken English. This is the most essential requirement for this role.
• BSc or associate degree in Computer Engineering, Information Technology, or a related field, or be a final-year student in one of these programs.
• Entry-level: no specific work experience is required; internship or part-time experience is a plus.
• Basic knowledge of computer hardware, Windows, and networking.
• A patient, service-oriented approach and a problem-solving mindset.

We’re also looking for

• A strong can-do attitude and a hands-on, solution-oriented approach - you see what needs to be done and take action
• A strong sense of ownership and accountability - you take responsibility, follow through, and don’t wait to be told what to do
• A flexible and collaborative mindset - you enjoy working across teams and are willing to contribute beyond your core responsibilities when needed
• A willingness to roll up your sleeves, step in where needed, and help the team get things done, even when it falls outside your usual scope
• A chance to be part of a company specializing in artificial intelligence, where you’ll work on real products with real impact.
• Flat organizational structure and an energetic team that moves fast and values your voice, so you own outcomes, not just tasks.
• Freedom to try new ideas and build your own solutions, in a culture where failing fast is fine as long as we learn from it.
• Flexible/hybrid working style with the option to work from our İstanbul or Ankara office.
• Private health insurance, meal card, and transportation allowance.
• Incentive for graduate and postgraduate studies.
• Training opportunities for technical and personal development, and support for certificate programs related to the field, in a culture that encourages you to stay curious and keep learning.
• Budget for external activities with your colleagues, organized by the SESTEK Social Activity Committee.
• Birthday celebrations, parties, happy hours, and seasonal events.
• Breakfast and healthy snacks available all day long in the office.
• Exclusive discounts at our partner institutions.