application support analyst in private banking

Описания нет

• Serve as the primary technical escalation point for first-line support on incidents and service disruptions
• Investigate failed transactions, stuck processes, interface timeouts, and queue build-ups using logs and database traces
• Perform routine health checks and operational maintenance to ensure platform stability
• Maintain and improve runbooks, standard operating procedures, and recovery guides for recurring scenarios
• Document findings and provide actionable recommendations during Post-Incident Reviews
• Ensure compliance with internal policies, regulatory standards, and audit requirements
• Record support activities in the service management tool
• Help generate operational KPIs and availability reports for leadership review
• Participate in shift-based operations, including off-hours, weekend rotations, and on-call coverage for critical releases
• Propose and contribute to long-term solutions that reduce ticket volumes and prevent recurrence

• Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification
• Three to five years of experience in second-line IT support within financial services, wealth management, or similar environments
• Familiarity with ITIL processes, including incident, problem, change, and event management
• Strong analytical skills and a structured, methodical approach to problem-solving
• Ability to remain calm and decisive under pressure during critical outages
• Excellent written and verbal English communication skills
• Reliable, precise, ownership-driven work ethic
• Flexible availability for on-call duties, weekend shifts, and emergency interventions
• Proficiency with monitoring and diagnostics tools such as Splunk and Dynatrace
• Strong understanding of ticketing and service management systems such as ServiceNow
• Будет плюсом: Working knowledge of Temenos Triple A (AAA) architecture, modules, and components; experience with JBoss EAP or WildFly application server deployment, logging, and JVM tuning basics; database administration skills, including writing queries, reading alert logs, and executing scripts; familiarity with messaging systems such as IBM MQ; understanding of payment messaging standards and schemes, including SWIFT MT/MX, SEPA, and Instant Payments; exposure to other Temenos applications such as T24 or TPH

• Shift-based role with off-hours, weekend rotations, and on-call coverage for critical releases