Team lead account manager for the German market

At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid.

• Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
• Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
• Hold regular 1:1s with team members focused on performance, development and engagement
• Drive team performance against net revenue growth, retention and upselling KPIs
• Monitor portfolio performance and identify opportunities to improve merchant engagement
• Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
• Support Account Managers in developing strong commercial conversations with merchants
• Ensure balanced workload management across the team
• Identify skill gaps and implement targeted coaching and enablement initiatives
• Build a performance culture that rewards accountability, ownership and continuous improvement
• Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
• Drive operational excellence and performance continuity
• Accelerate activation and revenue generation
• Strengthen cross-functional collaboration and process scalability
• Develop talent and reinforce a high-performance culture

• 4 to 6 years of experience in managing large accounts
• Strong leadership experience, managing high-performance teams
• Strong sales and upselling capabilities
• Excellent verbal and written communication skills in English.
• Data-driven mindset with experience in monitoring KPIs and portfolio performance
• Будет плюсом: German is a plus!

• Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
• Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Restaurant tickets (Edenred)
• A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
• 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
• Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team