описание
Genesys provides an AI-powered experience orchestration platform that connects people, systems, data, and AI to help organizations deliver personalized customer service, improve operational efficiency, and strengthen customer relationships. Its platform is used by more than 8,000 organizations worldwide.
задачи
- Participate in the architecture, design, and delivery of complex Genesys Cloud implementations for midmarket and enterprise customers across multiple industries
- Serve as a technical authority throughout customer engagements, ensuring solutions align with business objectives, industry best practices, and Genesys strategic recommendations
- Configure, integrate, and deploy Genesys Cloud solutions while driving delivery quality and customer outcomes
- Collaborate with Project Managers, stakeholders, and customer leadership teams to define project scope, architecture, timelines, and success criteria
- Implement scalable integrations with customer ecosystems using APIs, cloud-native services, and automation frameworks
- Advise customers on adopting emerging technologies, including AI-powered self-service, agent assist, conversational AI, analytics, and experience orchestration
- Identify technical and project risks and recommend mitigation strategies
- Contribute to continuous improvement, knowledge sharing, and the evolution of Professional Services delivery methodologies
требования
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent practical experience
- 5+ Years of professional consulting, solution architecture, or technical delivery experience
- At least 2 years of experience with Genesys Cloud or comparable customer experience, contact center, CRM, or AI orchestration platforms
- Strong understanding of modern cloud architectures and services
- Ability to communicate complex technical concepts to technical and business audiences
- Experience creating architecture documentation, technical designs, and executive presentations
- Fluent in German and English, with excellent written and verbal communication skills
- Будет плюсом: AWS experience, conversational AI, voicebots and chatbots, Agent Assist and Copilot technologies, Agentic AI, AI-driven analytics and insights, REST APIs, JSON, JavaScript, event-driven architectures, cloud-native design and integration patterns, DevOps practices, CI/CD pipelines, automation frameworks, enterprise solution architecture, systems integration
условия
- Occasional travel of approximately 25%, including international customer engagements across the EMEA region
- Company pension scheme with employer contributions
- Additional time off, including Free Fridays in August and one additional day off in October
- Access to BrightPlan, a financial wellness benefit offering personalized guidance and tools
- Access to a confidential and anonymous wellbeing benefit offering professional support
- Learning, development, and career growth opportunities
- Paid volunteer time, well-being resources, and regionally tailored programs for employees and their families
