customer engineer for AI agents

Mastra is an open-source TypeScript framework for building AI agents. It is backed by Y Combinator and Spark Capital.

• Collaborate directly with customer teams building production agent systems
• Design and implement agents alongside customer engineers
• Improve reliability, evaluation strategies, monitoring, and scaling approaches
• Help teams move from prototypes to durable systems
• Train and upskill customers to become Mastra experts
• Share patterns and best practices across accounts
• Turn recurring customer challenges into open-source improvements
• Fix reliability and performance issues
• Ship new primitives and refine existing ones
• Raise the quality bar across the codebase
• Contribute to roadmap direction through firsthand production insight

• Experience building and operating AI systems in production
• Ability to move from implementation details to system-level thinking
• Ability to identify patterns across seemingly isolated issues
• Care deeply about developer ergonomics
• Comfortable with hands-on customer collaboration and foundational platform design

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