UX designer in healthcare

At Velthuis kliniek, the client comes first. A good care experience does not begin in the treatment room, but at the first point of contact, and continues long after the last appointment. We want to make that entire journey simpler, more personal and more pleasant, and we believe smart UX design makes a difference. That is why we are looking for you.

• Map or optimize the client journey where needed, from registration and intake through treatment, aftercare and feedback, and identify the biggest bottlenecks and opportunities (journey maps, touchpoint analysis).
• Improve or design digital touchpoints, such as online registration and intake, appointment scheduling and reminders, a client portal, or smart information provision before and after treatment.
• Explore opportunities for smart applications and translate them into designs, such as self-service, automated communication at the right moment, personalized routing and, potentially, smart assistance (e.g. chat functionality).
• Design with accessibility and clear language in mind, so that solutions work for all clients, including those with lower digital skills.
• Visualize and test ideas quickly using wireframes and clickable prototypes (e.g. in Figma), and test them with clients and employees.
• Analyze user data and feedback (e.g. turnaround times, form drop-off rates, client satisfaction) to see what works and make targeted improvements.
• Work with consultants, doctors, marketing, planning/front desk, communications and IT to make solutions feasible and suitable for implementation.
• Present your findings and designs to the management team of Velthuis kliniek, together with a concrete implementation recommendation.

• You are studying for a bachelor's degree in Communication & Multimedia Design, Industrial Design, (Service) Design, Human-Technology Interaction, Information Science or a comparable field.
• Demonstrable knowledge of UX methods: user research, journey mapping, wireframing, prototyping and usability testing.
• Experience with Figma or comparable tools.
• Interest in smart digital solutions, such as automation, personalization and data-driven design.
• An analytical perspective and the ability to make complex processes clear and simple.
• Empathy, curiosity and a proactive attitude.
• Care and discretion when handling sensitive information.
• Good command of written and spoken Dutch.
• You sign a confidentiality agreement and follow the clinic's procedures regarding the GDPR and NEN 7510.
• Research with clients is always conducted with their consent, and designs and prototypes are created without identifiable personal data.
• Будет плюсом: Knowledge of AI applications is a plus

• An independent assignment with visible results: what you design can genuinely contribute to how clients experience our care.
• Direct access to clients and colleagues in operations, support departments and other teams for research and testing.
• Guidance from a dedicated internship supervisor [position to be specified].
• An internship allowance of € [amount] per month [optionally: travel expense reimbursement].
• The opportunity to apply UX, service design and digital innovation in healthcare.
• Possibility to extend the internship into a graduation project [optional].