Product designer in telematics

Marshmallow makes insurance work for everyone, including people the industry has overlooked. Your difference makes the difference, and we design for it. We’re looking for a Product Designer to join our Telematics team. Telematics is a key part of Marshmallow’s future that sits within Acquisition and how we grow our user base. In a nutshell, you’ll help more people get onboarded into Marshmallow by reducing friction in our sign up and activation flow. Longer term, you’ll be part of the team that build customer stickiness by working out how to reward and engage customers for being good drivers. You’ll work with a team that will back you up, and you’ll own problems from day one.

• You’ll shape what we’re solving by doing research with customers, spotting patterns, and turning what you hear into clear themes and needs the team can act on.
• Wireframes, prototypes, flow to polished screens. You’ll be translating complex concepts into clear, benefit-led experiences. You’ll be thinking about the content on the screen and edge cases too. It’s primarily customer facing, web and app but if your work touches our internal tools, you’ll be thinking about that too.
• You’ll use funnel and analytics data to find where customers get stuck and where we could be causing harm. Then you’ll work with your team to fix it.
• You’ll work alongside them from the first idea to what’s shipped. Clear specs and smooth handoffs. If a design tweak is quicker to ship yourself, you can raise the PR.
• Product managers, engineers, operations, data and other designers. You’ll continuously challenge and learn from each other.
• You’ll form your own opinions, explain your thinking, and keep people in the loop. You won’t be doing it alone, and we’ll help you build the skill.
• Contribute to it, keep things consistent with our brand, and flag anything that doesn’t fit so we can sort it.
• For research, analysis and production. Try tools, keep what works, and share it with the team.
• You look to make continuous improvement to the products that you are working on. You find issues and features, write up tickets and ship them when they’re ready.

• You have a commercial instinct. You have good gut instinct on what makes a product work and a portfolio that backs up what you’ve shipped having good business impact.
• You have a proactive mind-set. You look to make continuous improvement to the products that you are working on. You find issues and features, write up tickets and ship them when they’re ready.
• You are actively using AI. You’ve used AI to optimise your workflow and create efficiency gains whether that’s building prototypes, shipping to production, analysing data or conducting research.
• You prefer to ship quickly and learn. We like to move quickly and learn from real data. This means being able to spot when good is good enough and iterating.

• Bonus scheme designed to reward high performance
• Private medical insurance with Vitality, mental health support with Oliva
• Personal learning budget and 2 dedicated L&D days a year
• Monthly flexible benefits budget to spend as you choose
• 25 days holiday plus bank holidays
• 4 weeks Work From Anywhere per year