ServiceNow business analyst

We are looking for an experienced person for the position of Lead Business Analyst for a key role in building a large platform connecting multiple processes in a financial organization. As part of the team, you will lead a group of three ServiceNow business analysts and collaborate directly with the Platform Owner and Architect. Your tasks will include not only analysis but also coordinating the team's work, conducting workshops, and overseeing business and functional requirements. We expect you to actively participate in designing the platform and support process development. If you have extensive experience in ITSM/CSM and/or Risk/Privacy, this offer is for you.

• Leading and coordinating the work of a team of three ServiceNow business analysts
• Collaborating with the Platform Owner and Architect to design the platform
• Organizing discovery sessions and workshops with stakeholders
• Overseeing business and functional requirements and translating them into processes and user stories
• Refining the backlog, prioritizing, and clarifying the scope of requirements
• Conducting fit-gap analysis and promoting an OOTB-first approach
• Ensuring process consistency across platform modules
• Supporting the next stages of platform development

• Minimum 7 years of experience in IT, including team management
• Knowledge of the ServiceNow platform and experience in ITSM/CSM and/or Risk/Privacy
• Ability to lead a team of business analysts and collaborate with various stakeholders
• Experience in conducting workshops and analyzing business requirements
• Ability to translate business needs into requirements for the development team
• Very good command of Polish and English at C1 level
• Willingness to work from the office in Warsaw at least once a week

• Great Place to Work
• Solid financial situation
• Contracts with the biggest brands
• Centre of internal trainings
• Many experts you can learn from
• Open and accessible management team
• Profit sharing
• Passion Sponsorship program
• Regular integration events and trips
• Comfortable and well-equipped offices
• MySii app
• Medical care