IT system analyst

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting.

• translating business needs into functional specifications, user stories, backlog items, and solution designs
• collaborating with business stakeholders, project teams, architects, developers, and external partners to deliver effective solutions
• promoting continuous improvement, best practices, and excellence in Requirements Engineering and delivery
• supporting project planning, time and effort estimation, scope management, and successful end-to-end delivery with regards to the business requirements
• owning requirement quality and governance
• managing senior stakeholders
• leading major initiatives regarding functional or technical changes
• influencing technical and business decisions
• coaching and mentoring junior engineers
• managing requirements traceability, change requests, risks, dependencies, issues, and delivery blockers
• managing business testing, UAT, and solution validation to ensure business expectations are met
• producing and maintaining business analysis deliverables, product documentation, and support documentation

• fluency in English (C1)
• 10+ of experience as a Business/System Analyst or in related role
• experience in IAM Systems e.g., preferably One Identity or related areas for IGA / IAM Domain Knowledge
• completed university degree or comparable qualification in insurance, organization/management, mathematics, business administration, (business) informatics, or a related field
• strong knowledge and experience of methods and procedures in the solution development process, with a focus on Requirements Engineering (preferably IREB certified), as well as business and process analysis
• good understanding of the supported application systems, their interfaces, and the relevant business processes and workflows
• strong ability to quickly understand, analyze, and clearly articulate complex issues; highly solution-oriented with strong organizational skills
• strong presentation and communication skills, particularly in customer-facing environments, as well as strong written and spoken English skills
• practical experience with team collaboration tools (Azure DevOps, Confluence)
• relevant certifications (e.g. IREB, Scrum, ITIL)

• Let's be healthy – medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.
• Let's be balanced – work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.
• Let's be smart – we organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.
• Let's be responsible – each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.
• Let's be fun – company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!
• Let's be diverse – every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!