business analyst in aviation

KLM aims to become the world’s most data- and technology-driven airline. Its IP&C platform develops flexible flight planning and supports Network & Planning, Operations Control, and Hub Control with tools for creating robust flight schedules and optimizing and monitoring daily operations and disruptions. The simulator team is developing a simulator to determine capacity needs and potential problem areas in advance. CGI is an IT consulting company serving clients across government, banking, aerospace, infrastructure, energy, transport, and manufacturing.

• Support the IT product team in realizing the product’s value by ensuring it meets requirements, encouraging user adoption, and implementing business process changes
• Analyze the product’s impact and make it measurable by visualizing future business processes and iteratively refining process designs with key users and the IT team
• Build and maintain trusted stakeholder relationships
• Understand and document current and future business processes
• Collect, specify, and translate user requirements
• Support the Product Manager in prioritizing features by clarifying their expected value and impact
• Conduct User Acceptance Testing (UAT) to validate the product against acceptance criteria
• Facilitate business change and educate users
• Support colleagues in the cross-functional product team
• Ensure proper data management
• Connect business stakeholders and technology teams
• Facilitate stakeholder sessions to gather insights into processes and requirements
• Ensure requirements are met, the right information is collected from the right sources, and the product is validated and adopted within future business processes

• A completed Bachelor's degree (HBO) or Master's degree (WO)
• At least 4 years of relevant experience as a Business Analyst, Product Analyst, or in a similar role
• Experience working with cross-functional teams, preferably within an Agile framework
• Demonstrable experience facilitating stakeholder sessions on business process mapping, requirements engineering, user adoption, and change
• Experience in business process modelling and conceptualizing future-state situations
• Experience in information analysis
• Strong communication skills in English
• Будет плюсом: Dutch language skills, aviation industry experience, experience in complex operational environments, affinity with data analysis and data-driven decision-making

• Permanent contract from day one
• A competitive salary matching your experience and seniority
• 8% Holiday allowance
• Bonus and profit-sharing scheme
• 20 Statutory and 5 additional vacation days (based on full-time employment)
• Lease budget / mobility budget
• NS Business Card
• Bicycle plan through CGI
• Opportunity to invest 3% in CGI shares
• Healthcare allowance of €116 gross per month
• €40 Net home office allowance per month
• Attractive pension scheme