Business analyst for HR performance management

Global IT consulting and technology services company with a delivery hub in Porto, Portugal. The team supports and maintains a SaaS-based HR performance management platform covering processes such as goal setting, continuous feedback, check-ins, career discussions and year-end reviews, providing multi-level support to international business entities.

• Manage support tickets for HR performance management processes based on a defined service catalog.
• Analyze, troubleshoot and resolve incidents across different levels of support complexity.
• Configure and maintain reference data, user access and security settings within the HR platform.
• Coordinate with the software vendor's support channels to log and follow up on product issues.
• Produce regular dashboards and reports to monitor ticket volumes and support activity.
• Participate in non-regression testing after patches or new releases.
• Collaborate with internal and external stakeholders in regular progress and steering meetings.

• Experience as a Business Analyst or Service Support Analyst, or in a similar role
• Exposure to HRIS system implementation or support activities, ideally in an international context
• Familiarity with performance management systems (HRIS suite or best-of-breed tools)
• Knowledge of testing methodologies (SIT, UAT)
• Proficiency in MS Office (Excel, PowerPoint, Word)
• English B2
• Будет плюсом: Experience creating and maintaining solution and project documentation; Strong problem-solving and analytical skills; Good communication and stakeholder management skills; Ability to work in cross-functional, international teams

• Условий в вакансии нет