Business Analyst

Lead Business Analyst

This is a hybrid role, requiring attendance at our Bexhill or Leicester office at least once per week and at quarterly departmental events. As such, applicants must be located within a 90-minute commuting distance of one of these offices.

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4Cs culture, fostering collaboration, creativity, and continuous improvement.

We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that turn many of our business ambitions into reality.

We provide insurance to over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you. Our CIO team is always looking for passionate individuals who are eager to make a difference and contribute to our success.

As a Lead Business Analyst, you’ll take ownership of business analysis and design activity across your assigned domain, providing leadership and direction to ensure teams are ready to deliver high-quality change.

You’ll lead analysis across complex initiatives, developing a strong understanding of how change impacts customers, colleagues, processes and technology. Alongside hands-on business analysis, you’ll lead and develop Senior Business Analysts, Business Analysts and Junior Business Analysts, championing best practice and helping to strengthen capability across the wider BA community.

• Lead business analysis and design activity across your domain, from initial discovery and requirements through to delivery and business readiness.
• Shape, analyse and document complex requirements, facilitating workshops and translating user and business needs into clear specifications and process designs.
• Provide day-to-day leadership, coaching and mentoring to Senior BAs, BAs and Junior BAs, supporting their development and building capability across the team.
• Build strong relationships with senior stakeholders, technology teams and third parties, providing trusted advice, constructive challenge and clear visibility of risks, dependencies and progress.
• Champion BA standards, methodologies and best practice, driving consistency, quality assurance and continuous improvement across your domain and the wider BA community.
• Identify and manage risks, dependencies and governance requirements, ensuring change delivers the right outcomes for customers and the wider organisation.

• Business Analysis expertise: Significant experience leading business analysis across complex projects, programmes or domains, with strong knowledge of requirements elicitation, process modelling and data analysis.
• Leadership and people development: Strong experience leading, coaching and developing Business Analysts at different levels, building capability and supporting high-quality delivery.
• Stakeholder management and influence: Confident working with senior leaders, technical teams and third parties, with the ability to influence, challenge and build trusted relationships.
• Communication: Excellent communication, facilitation and presentation skills, with the ability to translate complex information into clear messages for technical and non-technical audiences.
• Analytical and solution thinking: Strong problem-solving skills with the ability to understand end-to-end impacts, use data and insight to inform decisions and develop sustainable solutions.
• Agile delivery: Experience working within Agile environments and methodologies such as BDD, Scaled Agile or Scrum, managing requirements and supporting delivery across multiple priorities.

The interview process:

• Online assessments
• 30-minute virtual screening call
• 60-minute virtual competency and leadership interview
• 30-minute virtual behavioural interview
• undefined

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our career's website

Regrettably, we're not in a position to offer visa sponsorship for these roles, either now or in the foreseeable future.

Benefits: In addition to a competitive salary, you will also receive…

Flexible working – we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail

Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

AI Transcribed Interviews

For some roles, we use Spot, an interview support tool provided by Spotted Zebra. During the interview, Spot can create a transcript of the conversation, organise the information and examples you share against the skills being discussed, and help interviewers capture key points accurately. Its purpose is to support a structured and consistent interview experience and allow interviewers to focus on the conversation rather than detailed note-taking.

Spot does not make hiring decisions, rank candidates or replace human judgement. All recruitment decisions are made by people. If Spot is being used for your interview, you'll receive further information before your interview takes place, including details of how to opt out if you prefer.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

13/11/2026