Employee Relations Manager

Sumsub provides AI-powered trust infrastructure for compliance operations, connecting identity and business verification, fraud prevention, transaction monitoring, and risk workflows. Its platform helps teams reduce manual work and enter new markets.

• Lead complex termination cases end to end, from assessment and documentation to coaching and execution, ensuring legal compliance and minimizing organizational risk
• Partner with HRBPs and Talent Partners to manage formal employee grievances and lead fair, thorough, and confidential investigations where appropriate
• Advise managers and leaders on complex performance management, disciplinary processes, and employee relations matters
• Collaborate with HRBPs, Talent Partners, Legal, and HR Operations to deliver consistent, compliant, and employee-centric employee relations processes
• Draft and review sensitive documentation, including performance improvement plans, warning letters, termination letters, and settlement agreements
• Identify recurring employee relations issues and recommend policy or process improvements
• Handle employee relations matters confidentially, empathetically, and fairly, and maintain thorough case documentation
• Own and maintain onboarding, offboarding, contract administration, employee data management, and HRIS accuracy
• Ensure HR documentation complies with local labor laws, internal policies, and audit requirements
• Manage and improve HR workflows, templates, and standard operating procedures
• Prepare and maintain HR reporting and metrics, including headcount, turnover, and terminations
• Support payroll-adjacent processes
• Answer employee questions about policies and contracts
• Partner with Legal and Payroll on process alignment, documentation standards, and risk mitigation

• At least 5 years of HR experience combining HR operations and employee relations
• Experience managing complex or contested terminations, grievances, and investigations
• Fluent English
• Working knowledge of international labor laws across multiple regions, different engagement types (employment and B2B), and HR compliance requirements
• Strong stakeholder management skills and the ability to advise managers and senior leadership
• Sound judgment and discretion when handling sensitive and confidential information
• Strong written communication skills and experience drafting formal HR documentation
• Experience with HRIS systems and HR reporting or data
• Ability to balance empathy for employees with protecting the business and making decisive decisions
• Будет плюсом: experience in a fast-growing or multi-regional company, close partnership with Legal on employment matters, mentoring or supporting HR team members, a law degree

• Work from the place that works best for you; no mandatory office days or attendance trackers
• Flexible working hours; no fixed 9-to-5 schedule, with the expectation that work remains productive and aligned with the team
• Birthday holiday, 10 personal days per year, seven sick days without paperwork, and extra time off around Christmas and New Year
• Fair, transparent, market-benchmarked compensation; salary varies by work location and local market conditions, and a universal salary range is not provided. Location-specific compensation will be shared in writing early in recruitment
• Learning opportunities and coverage for role-specific events
• Financial bonuses for marriage and welcoming a new baby
• Fully covered team offsites a few times a year
• Work tools and hardware provided
• Hiring stages: TA screening, Hiring Manager Interview, and Final Interview