project manager for CRM and telephony

Qatar Insurance Company is a leading insurance provider in the GCC. It offers insurance and non-insurance services through digital platforms, including qic.online and the QIC app, and aims to create the region’s first digital ecosystem.

• Lead projects to develop and replace SIP/VoIP systems, from requirements gathering through production launch;
• Gather and align requirements between business stakeholders, IT teams, and vendors;
• Manage external suppliers, including timelines, commitments, SLAs, risks, and escalations;
• Coordinate CRM, infrastructure, and other internal teams;
• Participate in evaluating technical solutions and integrations;
• Organize solution testing and acceptance;
• Verify key scenarios and CRM integration;
• Organize documentation and knowledge transfer from the vendor.

• Experience leading technical and integration projects;
• Experience working independently with IT vendors and contractors;
• Solid understanding of telephony and call/contact center processes;
• Understanding of SIP/VoIP sufficient to communicate with technical specialists;
• Experience with integrations involving CRM, REST API, Webhooks, and external services;
• Understanding of inbound/outbound calls, IVR, routing, dialer campaigns, callback, call recording, and reporting;
• Ability to manage timelines, risks, and dependencies and ensure commitments are met;
• English for working with international vendors.

• Long-term service agreement contract with QIC, with a 3-month probation period;
• Payment in US dollars monthly to a bank account using SWIFT;
• Work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone;
• Qatar Holiday Calendar, 20 vacation days, and 10 sick offs;
• Performance reviews twice a year, with the possibility of a raise;
• Potential opportunity to apply for a Qatar ID and relocate to Doha, Qatar;
• Extra paid leave, paid sick leave, and bonus days for years of service;
• $600/Year for additional courses, plus internal workshops;
• Remote health insurance, including up to $1,500 in dental coverage;
• Relocation support, including agency fees and hands-on support;
• Salary payouts in USD, EUR, or AED.