Product manager

Roundhouse is an iconic music and arts venue in Camden. Since the 1960s, we’ve opened up space for creativity to empower people and communities – day in, night out. We’re on a mission to raise the creative potential of the UK, giving young people and artists the space to experiment, develop skills and be part of incredible moments that go down in history. We are now looking for a Product Manager to join our Systems & Technology team on a full-time basis, working 35 hours per week for a two-year fixed-term contract.

• As our Product Manager, you will support the development and improvement of our digital platforms, ensuring they operate effectively across our organisation.
• Working closely with the Senior Product Manager, you'll work with Tessitura, YesPlan, WordPress and True Tickets, as well as our website, co-ordinating platform rollouts, conducting user testing and delivering staff training to improve digital literacy.
• Alongside this, you'll strengthen our data capabilities by analysing information across multiple systems, supporting customer segmentation and advising colleagues on GDPR best practices.
• Liaise with internal stakeholders and external suppliers to deliver platform improvements
• Manage qualitative surveys and support marketing analysis
• Provide first-line troubleshooting for digital systems
• Maintain system continuity documentation
• Process supplier invoices and credit card reconciliations
• Support colleagues across the Systems & Technology team as required

• Strong experience with Tessitura or at least two other ticketing CRM applications
• Experience in digital product management, including user testing and working with technical teams to deliver ongoing improvements
• Knowledge of GDPR and national data protection laws
• Knowledge of Agile methodologies and experience liaising with third-party agencies
• Confidence in transforming, combining and analysing multiple datasets
• The flexibility to adapt to changing priorities and deadlines
• Excellent communication and training skills, with the ability to explain technical concepts to people with varying levels of technical knowledge
• The successful candidate must have a current and acceptable DBS check or be willing to undertake one due to the nature of the role.

• Salary of £40,000 per annum
• 25 days’ holiday pro rata plus bank holidays
• Ability to buy up to three days’ annual leave
• Pension scheme
• Cycle to Work, Tech and Home Scheme
• Season Ticket Loan
• Employee Assistance Programme (EAP)
• Health Cash Plan
• Group Life Assurance
• Staff discount at our bar and café
• Complimentary staff tickets
• Enhanced maternity, paternity and adoption leave
• Staff networks, forums and social groups
• full-time basis, working 35 hours per week for a two-year fixed-term contract.
• Please note, some evening and weekend work may be required to support our organisation.