localisation project manager for managed services

Smartling is an AI-native translation platform that helps the world's biggest brands go global. Its platform incorporates AI into its core, and the company is backed by Battery Ventures.

• Act as the embedded localisation operations expert and primary operational point of contact for assigned clients, serving as a trusted advisor
• Build stakeholder relationships, navigate competing priorities, and coordinate cross-functional teams to execute and continuously improve clients' localization programs
• Design and optimize localisation processes in Smartling’s platform and clients’ preferred project and content management tools
• Oversee the end-to-end job lifecycle and tailor configurations to each client’s requirements, including effective use of AI tooling where applicable
• Solve client challenges and internal roadblocks independently and collaboratively
• Drive operational excellence by identifying and implementing process improvements, documenting best practices, and using automation and AI-enabled solutions to streamline workflows, improve scalability, and increase team efficiency
• Own assigned accounts, address issues promptly, and document root causes and preventive actions
• Share client status updates, surface risks early, and provide insights, guidance, and best practices

• At least 2–3 years of experience in localisation or translation project management, ideally in a managed services or agency environment
• Understand localisation file formats, content types, and CAT/TMS tooling
• Have strong client management skills, including leading calls, navigating difficult conversations, and representing the team externally
• Be proficient with project management and reporting tools such as Jira, Asana, Google Sheets, Looker, or equivalent
• Have experience coordinating cross-functional teams across engineering, QA, and vendor management
• Have excellent organizational and time management skills, attention to detail, and the ability to manage competing priorities across time zones
• Have strong written and verbal communication skills
• Be accountable, customer-focused, adaptable, communicative, and process-driven
• Будет плюсом: hands-on experience with Smartling or other TMS platforms such as Phrase, XTM, or MemoQ, experience supporting enterprise or SaaS clients in an operational or customer-facing role, fluency or working proficiency in a second language, interest in language, technology, or global content strategy

• Competitive salary
• Company-sponsored health insurance and pension plan with company matching
• Flexible PTO and 10 bank holidays
• Generous parental leave
• Employee referral programs and Apple equipment
• A growth opportunity to learn and advance your career
• To work from home, a strong internet connection, a quiet space, and a professional background free of distractions and clutter are required