Head of SaS product delivery

Delve Deeper is a performance media agency focused on the charity and nonprofit sector, partnering with organizations that invest $5M–$20M annually in media. We help mission-driven teams maximize impact through advanced digital strategies that drive measurable, scalable results. We're hiring a Director of Product Delivery to be the person who makes sure our SaS product portfolio actually ships — on time, to spec, and repeatably — as we turn on new clients.

• You'll be the single point of accountability pulling Data Science, Engineering, or Front-end/Design into one coordinated workflow per solution, per client. When those functions aren't talking to each other, that's your problem to fix.
• You'll run the cadence — sprint planning, standups, planned-vs-delivered tracking, milestone and go-live dates — across every solution in flight, for every client coming online. You know at all times what's on track, what's at risk, and what needs escalation.
• The individual contributors across Data Science, Engineering, and Front-end/Design report to you. You're responsible for their workload, prioritization, unblockers, and performance — not for writing their code, but for making sure they're pointed at the right work and have what they need to finish it.
• As new clients are scoped and turned on, you own the operational path from "contract signed" to "solution live and working in their environment" — configuration, setup, integration sequencing, and handoff to ongoing support.
• You're not setting product strategy, but you are constantly triaging: which client's integration blocks are urgent, which bug fixes take priority over which new feature requests, and how the team's finite capacity gets allocated across concurrent client engagements.
• Every client shouldn't feel like a bespoke project. You'll build and refine the playbooks, intake templates, and delivery checklists that make onboarding client #10 meaningfully faster and less risky than client #1.
• These solutions run on real client data and inform real decisions. You're the one who catches slipping timelines, data quality issues, or integration risk before they become a client-facing problem — and you escalate early rather than after the fact.
• You'll give leadership a clear, honest picture of delivery status across the portfolio — what shipped, what's late, what's blocked, and why — on a regular, predictable cadence.

• Proven delivery/project management experience, in a product or software context.
• You've run cross-functional teams (eng, data, design) toward shipped outcomes before, ideally inside a services or agency environment where "productized but still client-specific" is a familiar tension.
• You default to visible tracking — sprints, planned-vs-delivered, clear ownership — and you're uncomfortable when a project's status is a guess rather than a known fact.
• You don't need to write the code or design the data model, but you need to understand enough to ask sharp questions, spot when something's off-track, and hold engineering and data teams to a standard.
• You can sit in a scoping or onboarding call, translate what a client needs into a concrete delivery plan, and manage their expectations on timeline and scope.
• You're energized by taking a defined solution and a real deadline and making it happen — not by debating what the product should be. If you're itching to redesign the roadmap, this isn't the role.
• Our engineering and data teams build with AI coding tools as a default. You don't need to code yourself, but you should be comfortable with how AI-assisted development changes timelines, and able to sanity-check estimates and scope with that in mind.
• Будет плюсом: Adtech/martech familiarity is a plus, not a requirement. Some fluency with the ecosystem (CRMs, ad platforms, analytics tools, donor management systems) helps you understand what your team is integrating with, but you're not expected to be a subject-matter expert

• Work schedule: 12 pm- 8 pm
• A competitive salary and an annual bonus opportunities
• A promote from within culture and the chance to define your career growth
• Health and dental insurance (after trial period)
• 28 calendar PTO days
• Flexible sick days policy backed by full 100% short-time disability coverage
• Brand new office in Minsk, built and designed exclusively for DELVE
• English language tuition covered for specific positions
• Compensation of sports facilities (after trial period)
• Mental health reimbursement (after trial period)
• Generous employee referral bonuses
• Hybrid Working Model: Tuesdays, Wednesdays, Thursdays in office with the option to work from home on Mondays and Fridays