head of operations

Freenow by Lyft’s multi-mobility app offers services including taxis, private hire vehicles, carsharing, car rental, e-scooters, e-bikes, e-mopeds, and public transport across 9 European markets and more than 180 cities. Lyft is a global mobility platform connecting riders and drivers across North America and Europe.

• Shape the Irish strategy jointly with the General Manager and key stakeholders, and deliver local operational KPI targets
• Monitor and analyse performance metrics, identify improvement areas, and implement corrective actions
• Steer the Marketplace Performance team to balance supply and demand and maintain optimal service levels
• Implement and refine operational processes, working with central operations leadership to ensure alignment and consistency
• Maintain local relationships with regulators, authorities, suppliers, driver groups, and partner fleets to support compliance and business goals
• Develop and retain talent to deliver business objectives

• 10 Years of experience, including at least 5 years leading successful teams
• Strong social and interpersonal skills; confident communicating with driver groups and commercial partners
• Project management skills and the ability to deliver complex projects
• Analytical approach, commitment to continuous improvement, and ability to leverage AI for operational excellence
• Self-motivated and comfortable with ambiguity and uncertainty when scaling a technology marketplace
• Understanding of technology-driven marketplaces
• Будет плюсом: An extensive network in Irish market segments

• Fixed-term contract