Customer Program Manager

The Project/Program Management team serves as the architectural foundation for our customer success stories, operating at the critical nexus of Cisco’s advanced technology and the evolving business requirements of our enterprise clients. We are a team of expert practitioners dedicated to operational excellence, driving complex, high-value transformations that deliver measurable results and long-term value for our global customers.

This role is the primary driver of the end-to-end lifecycle for our most strategic customer-facing programs. You will be accountable for orchestrating the entire engagement—from initiation through to closure—ensuring that scope, financial health, and quality standards are met while acting as a vital link between the customer’s business goals and Cisco’s strategic delivery objectives. You will be instrumental in driving continuous improvement through AI-enabled tools and methodologies, ensuring that every project is a catalyst for deeper customer partnerships and sustained growth.

• Bachelor’s degree with 8+ years of relevant experience, or Master’s degree with 6+ years, or PhD with 3+ years, or equivalent relevant professional experience.
• Proven experience leading large-scale, cross-functional programs within a global, technology-driven environment.
• PMP (Project Management Professional) certification.
• Demonstrable expertise in financial management (forecasting, P&L, budget execution) and delivery governance in an enterprise context.
• Additional advanced certifications in Program Management or Agile methodologies.
• CPMAI (Cognitive Project Management for AI) certification.
• Industry-recognized technical certifications (e.g., CCST, CCNP, or cloud-specific credentials).
• Experience in contract negotiation, SOW drafting, and managing complex vendor/partner relationships.
• Demonstrated history of using AI-driven analytics to improve project health, risk detection, and automated reporting.
• Track record of providing mentorship, coaching, and influencing organizational norms in a large-scale services business.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.