Head of infrastructure

Diabolocom is building an AI-first communication platform where AI agents, human agents, business workflows, and communication channels work together. It operates a global voice carrier and manages its production infrastructure across on-premise data centers and cloud services.

• Own infrastructure reliability and operations across the whole stack, including incident management, monitoring, alerting, post-mortems, and prevention of recurring failures
• Improve operational visibility across infrastructure teams by identifying bottlenecks, improving processes, and driving continuous improvements
• Improve capacity planning processes by connecting business growth with infrastructure needs
• Lead the evolution of network and telecom infrastructure, including topology, connectivity, carrier relationships, routing, redundancy, and voice platform performance and reliability
• Own on-premise infrastructure operations, including data centers, hardware, storage, connectivity, and deployment practices
• Drive scalability and reliability of stateful infrastructure, including PostgreSQL, ClickHouse, Kafka, RabbitMQ, Redis, and other critical systems
• Support the evolution of AI infrastructure, including GPU workloads and compute clusters
• Drive infrastructure improvements through automation, observability, and tooling
• Partner with engineering teams to ensure applications run reliably on the platforms
• Lead and grow the Infrastructure team across Networking, SRE, Stateful Systems, Voice, and Data Center squads
• Shape infrastructure architecture, processes, and team structure for the next stage of growth
• Contribute to technical strategy and architecture decisions

• Deep expertise in at least 2–3 infrastructure domains, such as networking, SRE/reliability, database administration, telecom/voice infrastructure, or hardware/on-premise infrastructure
• Proven experience building and improving infrastructure operations, establishing processes, improving reliability practices, driving incident management, and creating effective ways of working across multiple infrastructure domains
• Experience leading technical teams where different groups own different infrastructure areas, such as networking, SRE, databases, systems, or platform engineering
• Strong hands-on mindset, with the ability to understand technical details and lead through context and expertise
• Self-taught, hands-on background, with technical growth through solving complex problems beyond formal responsibilities
• Fluent English, both written and spoken
• Ability to work onsite in Paris
• Motivated by complexity and ownership, proactive in solving problems, comfortable with ambiguity and pragmatic technical trade-offs, and interested in building teams and scaling impact through people
• Будет плюсом: French or other languages, telecom or carrier infrastructure, voice platforms or real-time communication systems, PostgreSQL, Kafka, RabbitMQ or Redis operational experience at scale, dark fiber, peering and advanced networking, Kubernetes in production, GPU infrastructure, incident command and post-mortem culture

• Hybrid model: minimum 3 days/week onsite
• Equipment: choose your preferred setup (Mac/Linux + monitors)
• Lunch vouchers
• 50% Of the monthly Navigo pass reimbursed
• Relocation support is available