system analyst for enterprise web applications

The customer is an established automotive business operating in a European market and providing distribution, commercial, and customer-focused services. It supports vehicle sales and after-sales operations through a broad network of business partners and invests in digital transformation, cloud technologies, data-driven solutions, and cybersecurity. The project provides managed maintenance and application support for a large portfolio of mobile and web applications, including software enhancements, technical support, continuous updates, CI/CD-based lifecycle management, and documentation.

• Provide L3 support and clarify requirements, business rules, and context for complex or ambiguous incidents
• Participate in root cause analysis
• Analyze and specify Change Requests, including functional and non-functional requirements such as logging, access control, authentication and authorization, input validation, and error handling
• Contribute to threat assessments
• Perform impact analysis across applications and integrations
• Support effort estimation with development teams
• Support UAT activities by clarifying requirements and acceptance criteria
• Create and maintain functional and system documentation, S-AD inputs, OpenAPI specifications, and release notes in Confluence according to templates
• Contribute to runbooks and Knowledge Base articles for recurring issues and operational scenarios

• At least 3 years of experience in system or business analysis for enterprise web applications
• Strong Requirements Engineering experience, including defining use cases, user stories, and acceptance criteria
• Hands-on experience with BPMN and UML
• Understanding of web application architecture and integrations (REST/JSON, OpenAPI)
• Hands-on SQL experience for data analysis with Microsoft SQL Server
• Experience with change management in maintenance or support contracts
• Experience with ServiceNow, Jira, and Confluence
• English at Upper-Intermediate level or above
• Italian at Intermediate level or above

• Opportunity to attend and participate in BA meetups
• Compensation program for international professional certificates
• Access to the Andersen Knowledge Base and courses in various areas
• Employees can develop as technical specialists or resource managers, with activities rewarded
• Opportunity to mentor a group of BA/SA beginners