описание
Eneba operates an open marketplace for gamers, supporting nearly 20 million active users with a focus on trust, safety, and market accessibility.
задачи
- Take diagnostic ownership of checkout funnel health by surfacing alerts, insights, and defects before they become business-critical
- Lead root-cause investigations to distinguish engineering defects from user-behavior patterns and communicate findings to relevant stakeholders
- Support reporting to cross-functional teams, translating data into insights that improve authorization rates and conversion
- Analyze authorization rates, decline codes, and multi-PSP performance to identify high-impact funnel bottlenecks
- Partner with Product, Engineering, Data Science, and Fraud on diagnosing funnel issues and processor outages
- Develop into a trusted point of contact for payment funnel health within the team
требования
- Understand payment funnel concepts, including interchange, decline codes, FX, tokenization, 3DS, and fraud fundamentals
- Have demonstrated root-cause analysis of funnel drop-offs or decline patterns, distinguishing technical from behavioral causes
- Translate complex data and customer-behavior insights for audiences without deep technical or domain context
- Have a good level of English; proficiency is preferred
- Будет плюсом: familiarity with self-serve BI/dashboard tools, SQL fluency, experience navigating ambiguity in a fast-changing or high-growth environment, multi-PSP comparative analysis experience
условия
- Локация: Каунас
- Opportunity to join the Employee Stock Options program
- Opportunity to help scale a unique product
- Various bonus systems: performance-based, referral, additional paid leave, and personal learning budget
- Paid volunteering opportunities
- Work location of choice: office, remote, and opportunity to work and travel
