- Resolving customer service requests relate to system functionality and answering user questions.
- Identifying solutions to complex business problems by gathering, analyzing, and documenting business and systems requirements to enhance operational performance.
- Reviewing user and/or Operations requests and conducts data-gathering interviews.
- Writing business specifications/requirements/rules, redesigning applications\processes, creating mockups, and analyzing user data.
- Partnering closely with clients and developers to work through the phases of systems development lifecycle (SDLC).
- Creating test plans to validate that system functionality satisfies associated business requirements.
- Designing and implementing test for systems changes. Developing test cases matrices, creating actual test cases, executing the test, reviewing of actual vs. expected results, communicating and resolving issues and documenting results.
- Interacting with product owners/clients, other business analysts, software developers and testers in the group.
- Utilizing various technologies which may include (but are not limited to) Jira, Excel, SQL, Visio, Python, Sellenium, Oracle, SQL Server, PowerBI/Tableau, Cognos, Xceptor.
- Health Insurance: PGIM Ireland partner with Laya and BUPA to provide health insurance schemes that cover eligible employees day to day medical and hospital expenses.
- Annual Leave of 23 days at full pay.
- Pension Scheme: Members of the scheme can contribute up to 8% of salary per annum and PGIM Ireland matches contributions up to 8% of salary. Members can also make voluntary contributions to the scheme.
- Annual Bonus Programme & Shop LK Vouchers / CleverCards: Along with an annual bonus employees are rewarded with Shop LK Vouchers/ CleverCards which are paid tax free.
- Life Assurance: fully paid by PGIM Ireland, employees are covered from their start date and beneficiaries are provided with a lump sum of four times an employee’s salary.
- Education Assistance: PGIM Ireland have an Education Assistance Programme that reimburses eligible employees for furthering their education.
About PGIM – Global Asset Management
PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.34 trillion in assets under management as of March 31st, 2024. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.
With a history dating back 148 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.
Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.
Our Commitment to Diversity, Equity, and Inclusion
PGIM has a long-held commitment to advancing diversity, equity and inclusion, rooted in the belief that this is a prerequisite for PGIM's success and sustainability. We work to attract, retain, develop and promote talent at all levels and aim to have a workforce that reflects the communities where we work, live and invest. We are intentional about creating a workplace where everyone has a voice and is welcomed, valued, respected and understood. From the moment people join PGIM, we pledge to help them unlock their full potential. Together, we are shaping a future where talent knows no boundaries.
PGIM Ireland is proud to be an equal opportunity employer and is committed to equal employment opportunity regardless of applicants’ gender, civil status, family status, sexual orientation, religion, age, disability, race or membership of the traveler community. PGIM Ireland's aim is to hire the best people for the open roles and all appointments will be made on merit.
Any offer of employment made by PGIM Ireland will be contingent on receiving satisfactory references. Applicants should be aware that background checks will be carried out on all candidates offered a position within PGIM Ireland.