business analyst for eCommerce platforms

Mirantis is a Kubernetes-native AI infrastructure company that helps organizations build and operate scalable, secure, and sovereign infrastructure for AI, machine learning, and data-intensive applications. It provides open-source Kubernetes orchestration, automation, GPU orchestration, and policy-driven infrastructure control across on-premises, cloud, edge, and sovereign data center environments.

• Own the day-to-day health of the Mirantis Webstore, AWS Marketplace, and Azure Marketplace listings;
• Coordinate product onboarding, updates, and deprecations across all three channels;
• Manage AWS and Azure private offer workflows from initiation through post-sale handoff to Customer Success;
• Liaise with AWS and Azure partner teams on listing certification, metering integration, and marketplace program requirements;
• Maintain a consolidated Jira project tracker across active eCommerce initiatives;
• Run sprint planning, status meetings, and async standups; surface blockers with context and proposed resolutions;
• Author and maintain RAID logs, decision records, and stakeholder updates;
• Coordinate UAT cycles, define test cases, assign testers, consolidate results, and own sign-off;
• Drive process automation with an AI-first mindset using available AI tooling, including Claude Enterprise;
• Elicit, document, and validate functional requirements for eCommerce initiatives;
• Produce BRDs, user stories with acceptance criteria, process maps, and data flow diagrams;
• Map end-to-end data flows across Webstore, NetSuite ERP, and AWS/Azure metering APIs;
• Document integration gaps and propose solutions;
• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements;
• Produce weekly and monthly status reports for Business Apps & Integration leadership, Finance, and Sales;
• Build and maintain dashboards tracking GMV, conversion, average order value, fulfillment SLA, and entitlement activation;
• Act as the primary coordination point with Finance on order volumes, entitlement provisioning, and period-close data requirements;
• Partner with Sales on marketplace deal analytics and fulfillment visibility for pipeline reviews and forecasting;
• Document and maintain SOPs for recurring commerce operations.

• 2+ Years in a business analysis or project coordination role covering digital commerce, SaaS licensing, or cloud marketplace channels;
• Hands-on experience with AWS Marketplace or Azure Marketplace, including listing management, private offers, metering, or SaaS contract mechanics;
• Proficiency with Jira and Confluence;
• Experience with BI and data warehouse tools such as Looker, Tableau, Snowflake, or equivalent;
• Ability to build and maintain reports independently;
• Strong written communication skills for SOPs, status reports, BRDs, and stakeholder emails;
• Comfortable working across time zones in a fully remote, async-first environment;
• Nice to have: Familiarity with WooCommerce or Stripe, exposure to ERP or financial systems such as NetSuite, QA or UAT coordination experience, exposure to AI tooling for workflow automation, understanding of Kubernetes, container, or cloud infrastructure product categories, PMP, PMI-ACP, CBAP, or equivalent certification.

• Professional development and training;
• Conference and working group participation;
• Company outings, happy hours, hackathons, and tech talks;
• Competitive compensation package with a strong benefits plan.